Member Service Representative 1 - MetroWest

Financial Freedom Happens Here – and it starts with YOU. At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom – for our members and for you. As a Member Service Representative for our MetroWest branch, you’ll be the first step in helping our members live financially free. The MSR role starts at $18.00/hour, with the opportunity to self‑promote and receive a pay increase in your first year. Your Role In Our Mission Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive. Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing. Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently. Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly. Maintain balancing standards and operational compliance for all transactions. Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions. Maintain the appearance and organization of your teller station and the branch environment. Participate in individual and team coaching sessions to build product knowledge and improve member service skills. Live and model The FAIRWINDS Way values in everything you do. What Makes You a Great Fit A strong desire to serve others and help them improve their financial lives. Excellent communication skills and a professional, positive attitude. Comfortable handling cash and working with technology in a fast‑paced environment. Detail‑oriented with strong problem‑solving skills and a willingness to learn. Previous customer service, retail, or cash handling experience is a plus, but not required; we’ll train the right person with the right attitude! A Culture Of Care And Reward Enjoy 11 paid holidays and generous paid time off to recharge and reset. Build your future with a 6% 401(k) match. Eligible to receive a $700 annual contribution to your Health Savings Account. Access our comprehensive maternity leave program to support growing families. Stay covered with medical, dental, vision, disability, and life insurance. Grow your career through leadership development, tuition assistance, and advancement opportunities. Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program. Thrive in a purpose‑driven, people‑first culture where your impact matters. This is more than your next job. It’s your next step in changing lives; starting with your own! #J-18808-Ljbffr