Field Service Technician - East Coast - Industrial UV Systems

An industry-leading provider of advanced water treatment and disinfection technologies is seeking a Field Service Technician to support customers throughout the East Coast region. This role is ideal for a technically skilled professional who enjoys hands‑on troubleshooting, customer interaction, and travel. The company specializes in innovative water treatment solutions utilized across industrial, municipal, and commercial applications to improve water quality and operational safety. In this position, you will provide both on‑site and remote technical support for installed systems, including troubleshooting, preventative maintenance, installations, and customer training. You will serve as a key technical resource and primary point of contact for customers requiring support and system optimization. Responsibilities: Diagnose equipment malfunctions and identify root causes of system failures Perform troubleshooting, analysis, and repair of electrical, electronic, and software‑based systems Provide remote and on‑site technical support to customers Support system installations, commissioning, and preventative maintenance activities Serve as the primary technical liaison for customer support inquiries Assist customers with manuals, technical documentation, and step‑by‑step operational guidance Conduct customer training on equipment operation and maintenance Inspect wiring and electrical components for compliance with specifications and local codes Utilize remote access tools and PC‑based software to analyze system performance and operational data Identify opportunities to improve service efficiency and customer support processes Ensure safe work practices and promptly address unsafe conditions Support long‑term customer satisfaction through strong technical and service capabilities Qualifications: Associate degree from a technical school, college, or equivalent technical training 1-5 years of field service experience; water industry experience is highly preferred Strong troubleshooting and analytical problem‑solving abilities Experience working with electrical and electronic systems Familiarity with networking, software applications, and remote diagnostics tools Ability to work independently with minimal supervision Strong written and verbal communication skills Ability to read and interpret technical documentation, P&IDs, and electrical schematics Customer‑focused mindset with the ability to translate non‑technical customer concerns into actionable solutions Experience presenting service offerings or maintenance agreements is a plus Willingness to travel throughout the East Coast region as needed #J-18808-Ljbffr Olin Group, LLC