Towing Lot Attendant

Job Description

Job Description

The Tow Lot Attendant provides customer service and associated data entry for the intake and release of towed vehicles.

Lot Attendant Responsibilities:

Document, identify, and verify vehicle information to ensure that the record contains correct data for inventory and quality control.

Obtain or verify vehicle ownership, lien holder, or other information for notification purposes.

Evaluate vehicles for value, damage, make, model, and other information.

Determine future dispositions based on applicable state statutes and vehicle market value.

Use and create database queries to locate vehicles, establish/create dispositions, identify entry errors or questionable dispositions, and evaluate data to determine ownership or inconsistencies in ownership or vehicle data.

Coordinate vehicle releases to ensure that all customers are served in a timely and orderly manner.

Assess and document the condition of all vehicles at time of release.

Ensure that the correct vehicle is released to the authorized agent or is recycled or sold based on legal timeframes.

Complete Department of Motor Vehicles (DMV) and other vehicle forms using spreadsheets and databases.

Utilize technology, including hand-held devices and printers, in order to inventory vehicles and produce vehicle identification labels.

Lot Maintenance

Perform Tow Lot maintenance, including snow removal by truck, shovel or snow blower; salting; and cleaning, such as sweeping and loading car parts into a truck bed.

Use tow truck, skid steer loader and end loader for various operations within the Tow Lot.

Maintain existing equipment and supply inventory.

Customer Service

Answer inquiries from customers, tow drivers, MPD, and others regarding vehicle status.

Respond to electronic or written information requests.

Lot Attendant Requirements:

Ability to drive various types of passenger vehicles, including both automatic and manual transmission.

Forklift Experience HIGHLY preferred

Ability to use hand tools, such as screw drivers, plyers, wrenches, lock out kit and/or hammers, in order to remove license plates, open car doors, and perform vehicle adjustment to enable the vehicles to be driven off the lot.

Must be available to work any shift and to rotate shifts when needed.

Must be able to work outdoors in all kinds of weather conditions.

Ability to lift and move objects weighing 50 pounds or more occasionally, up to 20 pounds frequently, and up to 10 pounds consistently.

Valid driver's license at the time of appointment and throughout employment.