Senior Claims Consultant

Senior Claims Consultant

The Senior Claims Consultant is responsible for managing a caseload of management liability and professional liability claims of moderate complexity and severity. This role requires a strategic, detail-oriented professional who can resolve claims efficiently and in accordance with company best practices and authority guidelines. The consultant will conduct thorough coverage analyses, assess liability and exposure, establish appropriate reserves, and participate in mediations and trials as needed. Collaboration with internal teams and external stakeholders—including agents, insureds, and legal counsel—is essential to ensure high-quality claims handling and exceptional service delivery.

The Senior Claims Consultant will be expected to:

• Analyze liability and damages to establish accurate reserves aligned with potential exposure
• Evaluate complex coverage issues and draft clear, well-supported coverage position letters
• Investigate, negotiate, and resolve claims with moderate supervision from the Chief Claims Officer
• Appoint and manage outside counsel to ensure effective and cost-efficient claim resolution
• Make sound decisions within assigned authority and escalate matters when appropriate
• Oversee litigation management, including retaining counsel and approving payments within authority limits
• Maintain accurate and comprehensive documentation in compliance with internal claims handling standards
• Deliver outstanding service to both internal stakeholders and external clients
• Support underwriting by providing insights into risk exposure and claim trends
• Identify emerging issues or patterns that may have broader implications for the organization

The Company is an equal employment opportunity employer.