Operations Supervisor

Position Overview:

The Operations Supervisor is responsible for managing the daily activities within one or more assigned functional areas-Inbound, Outbound, Inventory Control, Quality or Value-Added Services. This role ensures that operational goals around productivity, accuracy, safety, and service level agreements (SLAs) are consistently met. The ideal candidate is a hands-on leader capable of motivating and guiding team members, driving continuous improvement, and ensuring compliance with all company policies and procedures.

Essential Job Functions:

• Supervise and coordinate daily operations in one or more of the following areas: receiving, put-away, picking, packing, shipping, inventory control, quality and value-added services.
• Assign tasks and oversee the execution of processes in accordance with standard operating procedures (SOPs), ensuring adherence to quality and efficiency standards.
• Manage labor and resources efficiently to meet operational deadlines and customer service level agreements (SLAs).
• Monitor and report key performance indicators (KPIs) daily to track productivity and identify areas for improvement.
• Foster a positive work environment by providing coaching, development, motivation, and regular performance feedback to team members.
• Prepare and conduct performance evaluations for direct reports.
• Promote and enforce compliance with all safety protocols to maintain a safe and secure work environment.
• Support adherence to ISO standards and other applicable regulations.
• Assist in developing and implementing process improvements aimed at increasing efficiency and reducing operational costs.
• Train and onboard new employees; provide ongoing training and performance feedback for existing staff.
• Lead and participate in regular team and departmental meetings to drive communication and alignment.
• Participate in the hiring process by conducting interviews and evaluating potential candidates.
• Collaborate closely with other departmental managers, supervisors, and executive leadership.

Qualifications:

• High school diploma or equivalent plus 3 years of experience in supply chain, transportation, or logistics OR college degree in business, logistics, or a related field required.
• Strong organizational and communication skills.
• Minimum of 1 year of experience leading and managing teams in a fast-paced environment.
• Effective problem-solving and decision-making skills.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Experience with warehouse management systems or ERPs is a plus.
• Professional demeanor when interacting with vendors, internal and external customers, and guests.
• Willingness and availability to work extended hours or weekends as business needs demand.

Physical Requirements:

• Ability to lift items up to 50 pounds
• Ability to alternate sitting, walking and standing up to 8 hours per day

Working Conditions:

• Warehouse environment with moderate noise from power industrial trucks

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization.

Here's a Few Things We Offer You

• Top quality health, dental, vision, and life insurance plans (eligibility begins on the first of the month following sixty (60) days of employment). Waldom pays the majority of the medical plan cost.
• Fourteen (14) days of paid time off (PTO) annually (accrued at 2.15 hours per week for the first four (4) years of employment).
• 8 Paid Company-wide holidays plus personal floating holiday (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day).
• 8 hours of paid volunteer time off annually.
• Corporate Discount Program.
• Employee Assistance Program(100% Waldom Paid!).
• Generous Paid Maternity & Paternity Leaves.
• Tuition Assistance Program (up to $4k a year in education expenses).
• Scholarship Program: (for your eligible children, grandchildren & legal dependents, up to $8k a year).

Affirmative Action/EEO Statement:

Waldom Electronics is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, Waldom Electronics prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.