Customer Service Representative

Customer Service Representative

Location: Brea, CA Pay: $27/hour Schedule: MondayFriday (+ 1 day work from home) 8am-4:30pm Training Schedule: 2 weeks at 6am-2:30pm Type: Long-Term Temporary Assignment

Position Summary

We are seeking a customer-focused Customer Service Representative to handle incoming calls, process orders, create cases in Microsoft Dynamics CRM, and resolve customer inquiries and issues while maintaining accurate customer information.

Key Responsibilities

• Answer calls, take messages, and create CRM cases.
• Process orders and fulfill customer requests accurately.
• Research and resolve customer issues, escalating when needed.
• Maintain accurate customer and database information.
• Meet individual performance goals and team KPI targets.
• Participate in special projects as assigned.

Qualifications

• 2+ years of customer service experience in a service environment.
• High school diploma or equivalent; some college preferred.
• Experience with Microsoft Office, SAP, and Microsoft Dynamics CRM.
• Strong communication, listening, multitasking, and problem-solving skills.
• Positive, flexible, team-oriented, and able to work independently.
• Medical device/dental implant knowledge is a plus.
• Strong attention to detail with a commitment to maintaining less than a 1% error rate.

Ideal Candidate

The ideal candidate is a dependable, adaptable, and customer-focused professional who thrives in a fast-paced environment. You should be comfortable managing multiple priorities, communicating with customers and internal teams, learning new systems, and taking ownership of issues from start to resolution.

If you are an experienced customer service professional with strong communication skills and a commitment to accuracy, we encourage you to apply. Thank you!