Sr. Customer Service Representative

3 days ago Be among the first 25 applicants This range is provided by Henderson Roofing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $24.00/hr – $26.00/hr Location: Full-time, on‑site at one of our offices in Cranston, RI, Westerly, RI, East Lyme, CT, or Griswold, CT Henderson Roofing is seeking a Customer Service Representative to join their team! In this position, you will play a critical role by providing an exceptional customer experience and converting soft leads into appointments for our sales team. Key Responsibilities Answer phone calls and address walk‑ins providing exceptional customer service. Set sales appointments, ensuring efficient scheduling to maximize sales opportunities. Serve as escalation point for complex customer issues; resolve high‑impact cases with empathy and efficiency. Perform general administrative tasks, including correspondence management, document filing, and maintaining office records. Assist with preparing quotes, proposals, and contracts for residential exterior projects. Collaborate with Production, Sales, and Marketing to relay customer feedback and drive service improvements. Qualifications 3+ years demonstrated experience in a fast‑paced customer‑centric environment Experience with Microsoft Office and CRM tools Ability to successfully multi‑task and dynamically manage priorities Experience in the home improvement industry and familiarity with roofing, siding, gutter, or window products is a plus, but not required Compensation This is a full‑time, hourly position compensated at $24.00–$26.00 per hour, varying based on experience. Job Details Seniority level: Associate Employment type: Full‑time Job function: Customer Service Industry: Construction Referrals increase your chances of interviewing at Henderson Roofing by 2× Benefits (inferred) Medical insurance Vision insurance 401(k) Get notified about new Customer Service Representative jobs in Cranston, RI. #J-18808-Ljbffr Henderson Roofing