Illusion Expert

Responsibilities Present a positive and professional demeanor as an ambassador for the Museum. Ensure guest satisfaction by providing superior customer service wherever you meet guests in the museum. Maintain a working knowledge of all museum exhibits to instruct guests and facilitate their experience, sparking curiosity and inviting them to play. Assist guests in capturing the best photographic memories. Participate in and/or lead special events such as school field trips, group visits, birthday parties, and private rentals. Provide tours to guests or prospective group clients as requested by management. Maintain museum standards for cleanliness throughout the museum, including bathrooms, the retail shop, Smart Playroom, and outdoor entryway. Maintain the museum’s traffic flow and act as an ambassador of first impressions at the reception area. Greet and direct guests in accordance with provided guidelines, sell tickets, answer phones, answer questions, provide guidance, and handle checkout of merchandise, refunds and discount inquiries. Restock the retail shop with merchandise, ensuring displays meet brand standards. Engage with guests in the retail shop and Smart Playroom, answering questions and suggesting products. Qualifications High School Diploma. Minimum 2 years of customer-facing experience (highly desired). Experience in the arts, entertainment, performance or hospitality industry is a strong plus. Exceptional communication and interpersonal skills. Passion for guest engagement and an outgoing attitude. Proactive, reliable, and trustworthy with the ability to work under pressure. Significant emotional intelligence and a self‑starter personality. Physical Requirements & Demands Use hands and fingers to type on a keyboard and operate laptop and other office equipment. Ascend and descend flights of stairs. Bend, stoop, kneel, crawl, crouch, and squat as required. Lift up to 25 lbs. Work both indoors and outdoors. Use sight to detect, determine, perceive, observe, inspect, and assess situations. Stand for the duration of your shift. Perks and Benefits 401(k) Retirement Plan Health, dental, vision, life and disability benefits (full‑time positions only) Flexible Spending Accounts (full‑time positions only) Commuter Benefit Account 10 days Paid Time Off (full‑time positions only) Holiday Pay Employee discounts at our museums! Equal Employment Opportunity Statement Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr