Implementation Specialist II

AdvancedMD is a unified cloud suite of medical office software hosted on Amazon Web Services (AWS), including practice management, electronic health records, and patient engagement, and offers managed medical billing services for independent practices. AdvancedMD serves 65,000 practitioners across 14,000 practices and 900 independent medical billing companies. 8.8 million insurance claims are processed every month on the AdvancedMD billing platform. Role Summary Are you a collaborative problem solver who thrives on helping clients succeed while working as part of a close‑knit, high‑performing team? AdvancedMD seeks an aggressive, self‑motivated Implementation Specialist to join our Implementation Services Team. The Implementation Specialist will manage the implementation process for an assigned client list, working directly with clients to identify, prioritize and manage strategic needs for an efficient and effective implementation. Essential Job Duties Oversee, coordinate, and manage all aspects of the implementation for new and existing clients Communicate and manage internal and external implementation requirements and expectations Serve as a single point of customer contact during the implementation Assure client satisfaction Train the client through key product learning milestones for effective application usage Proactively and independently manage client escalation Assist in review of client processes and the development of new workflow plans Manage client relationship during the implementation process Communicate progress updates weekly with clients Support sales teleconference in hand‑off of new client Ensure implementation milestones are met on time Coordinate the Electronic Data Interchange (EDI) agreement process Coordinate data conversion, interface and other timelines and expectations Hand off to Client Support when client has successfully completed the process Perform other duties as needed and directed by leadership What You'll Need to Get the Job Done 1–2 years of experience in 2 of the following areas: Product Management, Training, or Medical Software Bachelor’s degree in business or related field (a plus) Implementation of web‑based systems preferred Web‑based training or classroom training/coaching experience Knowledge of medical computerized billing and scheduling software systems preferred 2–3 years of implementation or service account management experience Strong working knowledge of Windows, MS Word, Chrome, Excel and PowerPoint Ability to lead a client successfully through technical processes Ability to manage and fulfill client expectations Excellent written and oral communication skills Excellent communication and organizational skills with a customer service focus Ability to prioritize effectively and handle shifting priorities professionally Personal track record of being thorough, courteous and responsive in customer service What Will Make Us Love You 2–3 years of work experience in a medical office environment, customer service, IT or support desk 1–2 years of experience with EMR/EHR systems; EMR/EHR implementation experience preferred Excellent verbal and written communication skills, particularly by phone and email with strong listening skills Ability to analyze information and use logic to address client issues and problems Ability to work independently and as part of a team as a contributing collaborator Self‑starter, with the ability to organize work for maximum efficiency Life at AdvancedMD: The BURST Way Be Intentional – We act with clarity, focus, and purpose in everything we do. Urgency with Purpose – We move fast on what matters and deliver meaningful results. Respect Always – We lead with integrity, value every voice and build each other up. Strive for Greatness – We set high standards, embrace innovation and never stop improving. Together with Clients – We collaborate deeply, build trusted partnerships and win as one team. About AdvancedMD AdvancedMD, now part of the Francisco Partners (“FP”) portfolio, revolutionized medical office software in 1999 with the introduction of the industry’s first true cloud solution. Today the company continues to lead HealthTech innovation with a complete cloud suite of smart applications that accelerate collaborative workflow for every role in the practice. AdvancedMD empowers medical office staff to thrive in the online age of healthcare and value‑based reimbursement with essential clinical, financial, patient engagement and reputation management applications that are unified and available anytime, anywhere on any device. Work Environment Hybrid office arrangement in the South Jordan, Utah office location. In‑office training with opportunity to work up to a flexible hybrid format. Remote work contingent upon individual role, team structure and alignment to role KPIs. What We Offer Competitive compensation and total rewards benefits Comprehensive health, dental and vision insurance 401(k) with generous company match Paid time off and holidays Hybrid and remote work opportunities Career growth and development support Collaborative, team‑oriented culture Privacy Notices for Team Members and Job Applicants #J-18808-Ljbffr