Director of Case Management

Job Description

Job Description

About Humboldt Park Health

As a community based hospital, Humboldt Park Health reinvests back into the community through programs to serve the poor and uninsured, manage chronic conditions like diabetes, health education and promote initiatives and outreach for the elderly. And we work hard every day to be a place of healing, caring and connection for patients and families in the community we call home.

From its start in 1894, Humboldt Park Health has been deeply committed to serving the Humboldt Park community. Humboldt Park Health is a 200-bed, acute care facility. We provide healthcare treatment that’s patient-centered and focused on quality of care, ranging from everyday care to treatment for your most critical needs.

Schedule: This position follows a full time schedule with hours varying. Flexibility may be required based on patient and operational needs.

Join a Team That Cares for You, Too

Caring for others starts with supporting the people who make it possible. We are committed to supporting our employees with meaningful benefits, retirement planning support, and opportunities for continued growth and development. Whether you are seeking a full-time, part-time, or PRN role, you’ll be part of a compassionate, team-oriented environment dedicated to caring for both our patients and our staff.

Full-Time Employees

Benefits may include:

• Comprehensive health coverage including medical, dental, and vision

• Employer-paid Life and AD&D Insurance

• Flexible Spending Account (FSA) options

• 403(b) retirement plan with employer match

• Paid Time Off (PTO) that increases with years of service

• Education reimbursement, subject to eligibility

• Employee wellness programs

• Additional voluntary benefits

Position Summary

Humboldt Park Health is seeking a compassionate & strategic Director of Case Management to lead organizational planning, patient flow, care transitions, service integration, and systemwide coordination. This leader will oversee end-to-end care delivery processes, support program development, ensure regulatory compliance, strengthen interdepartmental collaboration, and drive performance across the full continuum of care.

This role is ideal for a seasoned clinical or operational leader who excels at aligning teams, improving patient experience, and building care models that are efficient, responsive, and patient centered.

Key ResponsibilitiesOperational Leadership

• Oversee efficient, effective day-to-day operations across the full continuum of care services.

• Ensure departments and units have the staffing, resources, and support needed for high-quality service delivery.

• Lead operational planning, workflow optimization, and performance oversight.

Care Coordination & System Integration

• Maintain clear communication with internal teams and external partners to promote seamless care transitions.

• Strengthen collaborative relationships across clinical departments, administrative teams, and community partners.

• Enhance coordination of patient care through improved processes, standards, and shared accountability.

Regulatory, Quality, and Compliance

• Establish, update, and oversee administrative policies, procedures, and regulatory activities.

• Ensure compliance with all applicable healthcare standards.

• Champion quality improvement and service excellence across all program areas.

Strategic and Fiscal Management

• Develop and manage the annual departmental budget and ensure responsible resource allocation.

• Lead service line planning, long-range strategy, and organizational positioning efforts.

• Design and implement business initiatives, cost-containment measures, and performance improvement strategies that support long-term sustainability.

Leadership, Development, and Culture

• Recruit, develop, and retain high-performing staff to support all continuum-of-care functions.

• Promote a culture of trust, collaboration, accountability, and operational ethics.

• Improve patient and client satisfaction through consistent service excellence and team engagement.

Qualifications

• 3 to 5 years of progressive leadership experience in a healthcare setting

• Strong background in care coordination, patient flow, clinical operations, or related service lines

• Bachelor’s degree in Nursing or Social Work required; Master’s degree strongly preferred

• Proven ability to lead cross-functional teams, manage complex programs, and drive operational performance