Loan Assistant

Loan AssistantPaul D. Camp Community College is a small 2-year college in Southeast Virginia. Campuses are located in Franklin and Suffolk. There also is a center in Smithfield. The college offers associate degrees, certificates, and career studies certificates in transfer and career/technical programs; credit and non-credit workforce services and training for businesses and industries; special interest classes for the community; and summer classes for youth through the Regional Workforce Development Center. A dual enrollment program for high school students, online courses, and developmental studies classes are available at the college as well.Job Description:Customer Service responsibilities—Provide excellent customer service in person and using appropriate technology such as telephone, email, Zoom meetings, etc. Assist with Loan Assistance – Provide backup to Loan Officer (located on Suffolk campus) to provide point of contact on Franklin campus for students. Financial Aid Advising-providing assistance to students, working closely with other departments to ensure a seamless student experience. Coordinate Federal Work-Study (FWS) Program on Franklin Campus-Manage student employment program from posting job descriptions to reconciling funds. File Maintenance-- Create and maintain files and spreadsheets to track students. Use Scanning software to manage documents. Administer Funds-- Analyse financial aid problems and take corrective action. Authorize, disburse, and assist with reconciliation of loan, grant and scholarship. Other Duties-Travel and other duties, as assignedThis is a wage position limited to working no more than 1,500 hours during the 12 month period of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12-month period. This wage position offers no state benefits.Minimum Qualifications:· Experience with word processing and spreadsheet software (e.g. MS Office Suite). · Demonstrated ability to provide excellent customer service, while maintaining confidentiality. · Demonstrated ability to work and make decisions under pressure, with a high level of accuracy and attention to detail, while maintaining composure. · Demonstrated ability to work cooperatively in a team environment, adapting quickly and easily to competing deadlines. · Demonstrated ability to communicate effectively, both orally and in writing, including public speaking. · Experience maintaining accurate, complete and up-to-date client files and records. · Demonstrated ability to establish goals and priorities and make decisions based on established business processes. · Experience in interpreting and applying government regulations, guidelines, policies and procedures. · Willingness to work evenings and weekends as needed to assist students during busy peak periods. · Familiarity with the Free Application for Federal Student Aid (FAFSA).Additional Considerations:- Work experience in higher education areas such as financial aid, academic/career coaching, or advising. - Experience using tools such as EAB Navigate, PeopleSoft Student Information System (SIS). & Canvas. - Knowledge of federal and state financial aid programs, Direct Loans in particular. - Demonstrate an understanding of the needs of disadvantaged and first-generation students - Experience working with military or veterans populationsEach agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer