Assistant Manager

Assistant Manager

We have 4 store locations in the West Valley. Posted jobs may be available at one or more locations. The locations are:

10050 W Bell Road Sun City, AZ

13850 W Camino Del Sol Sun City West, AZ

17026 W Bell Road Surprise, AZ

13724 W Waddell Road Surprise, AZ

Job Description- Assistant Manager

General Summary

The Assistant Manager manages overall store operations and the achievement of company goals and directives.

Essential Duties & Responsibilities

Include the following. Other duties may be assigned.

Customer Service

• Provide positive representation of store.

• Proactively assist customers in solving problems.

• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.

• Provide a friendly, outgoing demeanor; work well with customers as well as associates.

• Ensure all calls and pages are answered promptly, courteously and effectively.

• Handle customer complaints. Work to resolve problems with the customer and have store's best interest taken into consideration.

• Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations

• Ensure a positive, professional and safe work environment for all associates.

• Supervise the "general operations" of the entire store.

• Responsible for opening and closing the store.

• Work with Store Manager on all aspects of store operations

• Implement new Standard Operating Procedures into store execution.

• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.

• Ensure that weekly price changes and label updates are completed timely and accurately.

• Oversee all cashiering functions including maintenance, audits, and reports.

• Perform all other duties as assigned.

Inventory & Merchandising

• Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.

• Responsible for maintenance of back stock levels.

• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.

• Assist with merchandise resets throughout the store.

• Assist to ensure all signage is current in the store.

• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Hiring & Training of Associates

• Actively recruit and promote the advancement of associates.

• Assist in hiring, scheduling, reviewing, rewarding and coaching Sales Associates and Cashiers with the approval of the Store Manager.

Leadership

• Manage all aspects of store operations in the absence of the Store Manager.

• Lead by example; be approachable by all associates and customers.

• Communicate any merchandising, cost control or sales idea to the Store Manager for follow up.

• Prepare and challenge yourself for future advancement.

Requirements:

Education

High School or GED equivalent. Completion of NHRA Advanced Course in Hardware Retailing recommended.

Experience:

Previous retail management experience preferred. Hardware experience preferred.

Physical Demands:

Standing, walking, lifting (up to 40 lbs) and climbing.

Additional Information:

The successful applicant must have good communication and problem-solving skills and present a neat, positive appearance. Past retail and or management experience preferred but not required.