Student Account Representative

Job Profile: Student Finance Assistant 3 Non-Exempt Job Family: Student Finance Time Type: Full time Max Pay – Depends on experience: $20.41 USD Hourly Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications: High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Description: Pay Rate: $20.41 per hour ASU Student Business Services seeks a Student Account Representative. This position performs a variety of customer service activities within the Student Business Services unit in order to provide courteous, prompt and accurate assistance to students regarding their ASU account status. Applicant must be eligible to work in the United States; Student Business Services will not be a sponsor for this position. Essential Duties: Extensive customer service in person, via e-mail, and on the phone for a variety of student account related functions for ASU Student Business Services. Research account activity to identify issues and resolve those issues in assigned area or report issues to the appropriate department. Process transactions including waivers, charges, and credits to student accounts. Prepare reconciliations and departmental reports utilizing a variety of software including PeopleSoft and Microsoft Office. Review, processing and resolution of accounts including but not limited to: Tuition, Billing, and Collection of account related matters Develop and create correspondence in response to student account inquiries. Answer a high volume of phone calls, respond to email inquiries and assist with in-person customers. Update departmental procedures relating to assigned accounting functions. Clearly communicate in person, over the phone and through email to perform essential functions. Desired Qualifications: Experience in working in a high volume customer service environment. Experience in accounts receivable environment. Experience in reconciling accounts. Experience in using Microsoft Office applications (Excel, Word, Outlook). Experience in preparing reports. Evidence of effective communication skills. Experience in using attention to detail skills. Ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Working Environment: Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse. Required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Department Statement: ASU Student Business Services provides accounting functions in the areas of: Student Accounts, Cashiering Services, Collections, Tuition Assessment and Treasury Management. Driving Requirement: Driving is not required for this position. Location: Campus: Tempe Funding: No Federal Funding Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. Please use the link below to log in using single sign-on. To be considered, your application must include all of the following attachments: Cover letter Resume or CV Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered. Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete. ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at View phone number on click.appcast.io. Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit Employment Verification Statement: ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check. Current ASU employees and Contingent Workers should log into Workday to search for and apply to jobs using the Jobs Hub. Submitting your application using this portal may result in longer recruitment times. If you are not a current ASU employee, please create an external candidate account using a personal (non-ASU) email address and continue your application through this site. For step-by-step instructions, refer to the ASU Application Guide for External Candidates If you are a student (worker and non-worker) interested in applying for student jobs, please log into Workday to search for and apply to jobs using the Jobs Hub and click on Find Student Jobs in the lefthand menu. If you are a student (non-worker) interested in applying for staff jobs, please create an external candidate account using a personal (non-ASU) email address and continue applying through this site. About Arizona State University Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.