Area Operations Support Administrator

Location: Hartford, CT, United States 
Job ID: 90997 

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Area Operations Support Administrator

Your main responsibilities

This role can be located in any field office across Area East.

Act as the primary day-to-day liaison between Field Operations (Area Level) and the Business Service Center (BSC) as it relates to Billing, Accounts Receivable, Accounts Payable, Cash Application and Payroll activities and issues.

• Act as the primary liaison between Field Operations and BSC Finance Managers to coordinate daily activities and resolve issues related to billing, accounts receivable, accounts payable, cash application, and payroll.

• Establish and maintain a closed-loop communication process that ensures alignment between internal stakeholders and the customer.

• Initiate and manage billing activities across all business lines, including creating and modifying invoices to support and supplement BSC billing operations.

• Facilitate working sessions between billers and Field Operations (New Installation and Modernization) to address process gaps, resolve issues, and improve workflow efficiency.

• Coordinate and participate in regular collection meetings with BSC to monitor outstanding balances and drive resolution of accounts receivable issues.

• Monitor accounts payable vendor holds and partner with Field Operations to ensure timely workflow completion and issue resolution.

• Collaborate with the BSC Payroll team to manage and resolve IUEC-related payroll escalations.

• Oversee cross-functional collaboration to ensure timely identification and resolution of financial process issues impacting billing, AR/AP, cash application, and payroll.

• Develop and implement process improvements to enhance efficiency, accuracy, and customer satisfaction within financial operations workflows.

• Prepare and deliver monthly KPI reports and performance updates to Area AFC, SVP, and BSC leadership.

What you bring

What you bring
Problem solving skills
Analytical skills
Excellent Communication Skills Excellent EXCEL and Power Point skills
– Billing/Collection knowledge
High Level Payroll knowledge
Prefer Schindler/industry experience

Preferred 
• 3+ years of support for middle management or departmental administrative functions.
• 5+ years in an administrative assistant role or similar.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

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At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.