Assistant Portfolio Manager

Job Description

Job Description

Why ResiHome? We’re not your ordinary leasing and property management company. We were listed one of the Best Property Management Companies in Atlanta by PropertyManagement.com for our value, level of security, and exemplary service. And with our parent company, RESICAP, we were named one of Atlanta’s Top Workplaces in 2018 and 2019!

ResiHome is the property management division of RESICAP, the leading solution for institutional owners of single-family homes. We're a company known for our innovative, adaptable, and energetic culture and recently ranked #15 on the Entrepreneur 360 list, #3 on Qualified Remodeler's Top 500, and #1 for ACG's fastest-growing company in Georgia. Excited yet? Join us today and discover the ResiHome difference!

Job Title: Assistant Portfolio Manager

Position Purpose: Overseeing property and team management functions in a designated market

Reports to: Portfolio Manager

This is a field-based role. You will be interacting and building relationships with our Residents in the earliest stages and be responsible for ensuring they are delighted with first-class customer service from day 1.

Team Management

• This role does not have direct reports.

Business Management

• Handle resident issues/concerns, including maintenance issues, to ensure Resident satisfaction
• Maximize revenue, minimize expenses, maximize resident experience, and achieve financial goal for homes in the assigned market
• Resolve past-due balances for assigned Residents
• Achieve the highest level of annual renewals and rent escalation as possible
• Follows all terms of Fair Housing, the Fair Credit Reporting Act, the American with Disabilities Act, and any other pertinent laws
• Provide outstanding customer service by attending resident move-in/move-out needs and responding to requests in a professional and timely manner; handling in-field duties as necessary
• Coordinating with the compliance team involving HOA/Code enforcement communications
• Other duties as assigned

Qualifications

• Minimum of two (2) years of administrative experience in Property Management or related field
• Active real estate license in the state of placement is preferred.
• Bachelor's Degree in Business or related field, or equivalent in a related field (preferred)
• Ability to deal effectively with diverse situations
• Proficient with technology utilizing Microsoft office suite including Microsoft Excel, Word, as well as the Google Suite
• Positive attitude with a commitment to excellence and achieving goals
• Must be a team player, reliable and organized.
• Must be professional energetic and positive.
• Must have excellent verbal and written communication skills.
• Aptitude for managing multiple daily tasks and longer-term strategic projects; capable of prioritizing and meeting timelines set by management

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