Retail Customer Service Associate
FedEx Ground
POSITION SUMMARY:
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
People
- Follows instructions of supervisors and assists other team members in performing store functions
- Assists in the training of store team members
Service
- Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
- Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer
- Takes complex customer orders using order systems and provides accurate pricing information
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- Maintains a safe, clean and orderly retail Store
Profit
- Ensures confidentiality of customer data and careful handling of documents, media, and packages
- Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
- Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
- Takes preemptive action to prevent errors and waste
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
Self-Management
- Performs multiple tasks at the same time
- Looks for opportunities to improve knowledge and skills within the retail Store
- Able to operate with minimal supervision
- Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
ESSENTIAL FUNCTIONS:
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability, on a consistent basis, to work with minimal supervision
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details:
For details on our comprehensive benefits, click here .
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.
- Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
- Applies Quality concepts presented at training during daily activities.
- Supports FedEx Office Quality initiatives.
FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email View email address on careers.fedex.com .
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.
For more information, click here .
$16 - $19 per hour
...Walgreens is seeking Customer Service Associates to assist customers, operate cash registers, and support daily retail store operations. Customer Service Associates are responsible for greeting customers, operating the register, processing cash and card payments, assisting...SuggestedHourly payFull timePart timeShift workNight shiftWeekend work- ...tagline says it all: No cuts. No color. Just blowouts. Hiring immediately! We are looking for fantastic retail sales associates to provide excellent customer service to our clients. This is not your normal retail sales associate / customer service position. We are...SuggestedLocal areaImmediate startShift work
$75k
...#VTeamLife. What youll be doing... As a full-time Verizon Retail Sales Associate, youll have the opportunity to grow your career with a... ...passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. Learn and uncover...SuggestedHourly payFull timeTemporary workWork experience placementSummer workImmediate startShift workWeekend workAfternoon shift- ...Dollar Tree Stores INC is seeking a Customer Service Associate to deliver a great shopping experience. You will assist customers with questions, manage transactions, and help unload and stock merchandise. The role emphasizes safety, cleanliness, and friendly interactions...Suggested
$15 - $16.55 per hour
...Consultant consistently delivers a positive customer experience to all customers, utilizing... ...alternatives and provide solutions. This customer service focused team member is knowledgeable in... ...output, manage complex projects, manage retail supply, and complete assigned tasks based...SuggestedWork at officeLocal areaShift work$15 - $16.55 per hour
...Consultant consistently delivers a positive customer experience to all customers, utilizing... ...alternatives and provide solutions. This customer service focused team member is knowledgeable in... ...output, manage complex projects, manage retail supply, and complete assigned tasks based...Work at officeLocal areaShift work- ...Consultant consistently delivers a positive customer experience to all customers, utilizing... ...alternatives and provide solutions. This customer service focused team member is knowledgeable in... ...output, manage complex projects, manage retail supply, and complete assigned tasks based...Work at officeShift work
$17.25 - $18.75 per hour
...and learning and executing LEGO® Brand Retail visual standards • Safely and efficiently... ...shortage situations • Resolve customer issues and report challenging situations... ...® Brand Retail team as a Seasonal Sales Associate (Brick Specialist) at Chandler Mall in...Hourly payPermanent employmentPart timeSeasonal workWork at officeImmediate startNight shift3 days per week$15.15 - $22.15 per hour
...community at a time. Position Summary Retail Store Associates play a meaningful role within the CVS... ...as we positively impact millions…one customer at a time. The Retail Store Associate... ...Functions: Providing differentiated customer service by anticipating customer needs,...Hourly payFull timePart timeLocal areaAll shiftsFlexible hoursShift workNight shiftWeekend work- ...Provide patients with exceptional customer service by understanding and advising the patient... ...customer facing or sales related position (Retail, Hospitality or Optical field preferred... ...Participate in our Vision coverage and associate discounts on our products...Work at officeShift workWeekend workAfternoon shift
$70k - $90k
...-generated leads to sell vehiclesBuild relationships and guide customers through the buying processNegotiate and close deals while maximizing... ...We're Looking ForSales experience preferred (automotive, retail, wireless, insurance, or high-ticket)Proven ability to communicate...Hourly payLocal areaWeekday work- ...Full-Time Retail Sales RepresentativeGilbert, AZT-Mobile Premium Retailer – Wireless VisionDo... ...represent the T-Mobile brand and meet customers' wireless needs. As a member of the... ...Your Talents:Provide exceptional customer service to individuals visiting the Wireless...Full timeFlexible hoursNight shiftWeekend work
$15.15 per hour
...Front Desk Membership Sales Associates / Customer Service Representative NOW hiring for Front Desk Membership Sales Associates / Customer Service... ...excellence so our guests will look and feel AMAZING! Retail Sales Associate / Customer Service Representative Benefits...Hourly payImmediate startFlexible hoursNight shift$45k - $65k
## Sales Associate - Guest Experience SpecialistApplylocations: Chandler... ...id: R-32256**Job Title** Retail Guest Experience Sales Specialist... ...Specialist, you’ll help customers bring their home design dreams... ...while delivering world-class service in a low-pressure, gimmick-free...Hourly payFull timePart timeLocal areaFlexible hoursAfternoon shift- ...one of the first people our customers meet. Your sales expertise can... ...support your goals. As a Lowe's associate, you'll gain access to a... ...Your exceptional consulting services help ensure that customer needs... ...sales or 6 months of Lowe's retail experience (Or 3 years of external...Full timePart timeLocal areaFlexible hours
$20 per hour
...0 a.m. - 7:00 p.m. Location: Retailers within approximately a 60-mile... ...and December for key customer shopping days, including holidays... ...environment to showcase your customer service skills Share and learn... ...: Partner with retail sales associates and leaders, share knowledge,...Hourly payWeekly payPart timeLocal areaImmediate startFlexible hoursShift workWeekday work$12 - $18 per hour
...guidelinesConsistently deliver World Class Service and use proper phone... ...environment.Excellent interpersonal and customer service skills.The ability to work a schedule that is flexible and conducive of a retail environment.Physical demands: this position...Hourly payPart timeFlexible hours- ...Retail Sales AssociateAutoZone's store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs... ...environment. Join our team as a Retail Sales Associate, where you'll play a key role in delivering...Hourly payFull timeTemporary workPart timeLocal areaFlexible hoursNight shiftDay shift
- ...for real life. We're committed to our service with style promise and to offering affordable... ...the kind of exceptional service our customers know, love and deserve from us. Since... ...openings. While this posting for a Retail Sales Associate – Part-Time at our Store 2202-...Part timeWeekend work
- ...Chandler Fashion Ctr 2028)Journeys is a teen retail leader with an emphasis on footwear and... ...promptlyProvide a fun, full service experience to all customersComplete all required... ...paced environmentExcellent interpersonal and customer service skillsDesire to succeed in fast-paced...Part timeNight shiftWeekend work
- ...leading lifestyle women's fashion retailer that markets and sells... ...growth.We are looking for a Sales Associate who loves fashion as much as... ...a positive approach to the customer shopping experience through knowledgeable... ..., friendly, and efficient service while maintaining the store...Shift work
- ...Seasonal Sales Associate Working under direct guidance and supervision... ...delivering outstanding guest service experiences in a sales... ...sales, store maintenance, and customer service activities. The ideal... ...equivalent preferred. Previous retail sales or guest service...Temporary workSeasonal workLocal areaFlexible hoursNight shift
- ...complete lifestyle brand.As a Sales Associate, better known as a "Product... ...joining a team where growth, customer connections, fashion, and... ...core. In this entry-level retail role, you'll engage with customers... ...provide exceptional customer service, and contribute to the...Flexible hoursShift workWeekend workAfternoon shift
- ...Retail Sales Associate (Early Morning) - Promenade at Flw BlvdPart time 16251 N Scottsdale Road, Suite... ...and bring our brand to life for our customers. You're responsible for engaging and... ...customers by providing excellent customer service resulting in brand loyalty. You're an...Work at officeFlexible hoursNight shiftWeekend workAfternoon shiftEarly shift
- ...Job TitleAbility to work well and consult with retail sales associates at all levels and contribute to a positive work environment. Ability to... ...protected status under the law. Build a relationship with your customer from greeting through post-sale contact. Assist with...Part timeShift work
- ...create the best experience for our customers.We're on the search for a Sales Associate that will help lead our civic... ...success by providing the best customer service, ensuring that fellow fans can... ...experience working in a retail environment. If you're passionate...Seasonal work
- ...Seasonal Sales AssociateThe Seasonal Sales Associate is responsible for delivering Best of the WEST customer service by building relationships with customers and helping... ...build customer relationships in a fast-paced retail environment. Ability to effectively sell merchandise...Seasonal workLocal areaFlexible hoursShift workAfternoon shift
- ...Seasonal Sales Associate - PHOENIX PREMIUM OUTLETS, AZ Where passion meets premium – join our retail team! The Recipe for Success: Role Summary... ...help create exceptional customer experiences and support the... ...customers, provide personalized service, share your knowledge and...Temporary workSeasonal work10 hours per weekAfternoon shift
- ...Team at PetSmartRetail Sales Associate Full TimeOur associates are the... ...re building the best team in retail through our values-based... ...informs, and sells merchandise, services and live pets.Administers store... ...day. Whether it's helping a customer choose their first fish,...Full timePart timeLocal areaImmediate startWeekend workAfternoon shift
- ...Ross, our leading off-price retail chain with over 2,200 stores,... ...has always been bringing our customers a constant stream of high-quality... ...PURPOSE: The Retail Associate is responsible for ensuring our... ...will help achieve our Customer service and operational goals....Work at officeLocal areaImmediate startShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Retail Customer Service Associate. Be the first to apply!
- retail sales representative Gilbert, AZ
- weekend sales assistant Gilbert, AZ
- retail sales specialist Gilbert, AZ
- retail sales assistant Gilbert, AZ
- sales advisor Gilbert, AZ
- salesperson Gilbert, AZ
- retail consultant Gilbert, AZ
- retail sales technology associate Gilbert, AZ
- hotel sales assistant Gilbert, AZ
- car salesperson Gilbert, AZ

