Bilingual Technical Support Specialist
CoCard
Bilingual Technical Support Specialist Opportunity A-AAccess Online Payment Systems is seeking a skilled, highly motivated Bilingual Technical Support Specialist to staff our IT Help Desk and assist merchants. Responsibilities will include account setup, technology-related projects, assisting clients with setup installations or troubleshooting via the phone or e‑mail, and general office duties. A keen eye for detail and good follow‑up skills are essential. Candidates must have excellent verbal and written communication skills, be highly dependable, possess a positive attitude, and have a strong desire to succeed. Priority will be given to candidates who have experience with Electronic Funds Transfer (EFT) applications and/or supporting POS systems; training will be provided for EFT and other installation/troubleshooting requirements. Position Responsibilities Set up clients on proprietary solution Troubleshoot installation and error messages for various integrated programs (POS) Follow up with customers on their installation Assist customers in correcting transactions Complete maintenance on workstations as needed Support merchants with terminal downloads Requirements MCDST, MCSA Certified Knowledge of PC Hardware / Software (XP and Windows 2003 Server environment) Knowledge in any tracking tool software / CRM Fluency in two or more languages Excellent organizational and time‑management skills Ability to work independently with minimal supervision Excellent in troubleshooting Microsoft Office, XP problems Additional Desired Qualifications A+ Certified Net+ Certified Knowledge of PHP Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. #J-18808-Ljbffr CoCard
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