BI Analyst/Analytics Engineer

Role Description

As a BI Analyst/Analytics Engineer, you'll be responsible for analyzing both current IT systems, architectures, and processes as well as gathering business intelligence to support the organization in achieving our mission. You'll play a critical role in ensuring the client is up to date with the latest technology and has the information we need to make essential data-informed decisions to serve our clients. This role bridges technology infrastructure and business intelligence, serving as a key contributor to the organization's digital transformation and data-driven decision-making initiatives.

Responsibilities

• IT:
  • Analyze IT systems (i.e. SQL, GCP, etc.), data, and business processes to improve and maintain data structures, automations, workflows, and operational efficiencies.
  • Evaluate current IT systems, architectures, and technology infrastructure to identify opportunities for optimization, modernization, and enhanced security.
  • Maintain/develop support documents and provide training to employees on current and new platforms, technical solutions, and associated procedures.
  • Utilize a diverse set of technical tools to deliver solutions such as Alteryx (or other similar data prep/blending tools), Tableau (or other data visualization/BI tools), and low-code tools (e.g. Microsoft Power Apps and Power Automate).
  • Partner with vendors to ensure employee laptops are supported through the installation, configuration, and maintenance of hardware and software components for system availability and reliability.
  • Provide day-to-day production support, including application workflow configurations and break/fix resolutions. Integrate and navigate multiple systems and databases to support the needs of various teams, including enterprise-wide projects and process changes.
  • Maintain awareness of evolving technologies and tools and suggest incremental improvements to systems and processes.
  • Manage hardware procurement and inventory tracking. Participate in security enhancement initiatives and ensure compliance with data protection standards.
• Data:
  • Gather, analyze, and interpret data from multiple sources, including HubSpot, Smartsheet, Tableau, and other enterprise platforms.
  • Develop and maintain dashboards, reports, and analytics tools that provide actionable insights for leadership and key stakeholders.
  • Analyze client engagement data, utilization patterns, and program effectiveness metrics to support business decision-making.
  • Support the development of analytics platforms and reporting capabilities, leveraging AI-driven tools to enhance reporting and insight generation.
  • Translate business questions into analytic frameworks through comprehensive data analysis and deliver meaningful recommendations.
  • Provide guidance and support as the organization advances toward predictive analytics capabilities.
  • Solicit, evaluate, and analyze complex business requirements against industry best practices to develop solutions that align with the organization's unique needs and objectives.

Critical Success Factors

• Extremely organized with great attention to detail
• Excellent ability to analyze information and think systematically
• Strong business analysis skills
• Ability to handle databases and understand technology-driven business intelligence tools
• Demonstrated success in design, development, testing and implementation of technical solutions, databases, and/or BI/reporting solutions
• Demonstrated understanding of Software Development Life Cycle (SDLC) to create documentation and planning for technical solution changes and implementations
• Outcome focused, with demonstrated ability to collaborate across teams in a consultative capacity to achieve the objectives and goals of delivering a phenomenal user journey for Employee Assistance Program (EAP) and Physician Well Being Resources (PWR)
• Continuously curious and driven to solve business problems with enabling technology
• Consistently following and looking for ways to improve VITAL WorkLife processes to ensure efficient, effective operations and a phenomenal user journey
• Displays VITAL Work Life’s core values of client-centric approach, doing the right thing, optimism, and collaboration

Minimum Qualifications

• Advanced proficiency in spoken and written English, with the ability to clearly communicate technical information, ask clarifying questions, and understand reported issues from internal stakeholders and end users.
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred, or equivalent combination of education, training, and relevant work experience.
• 3+ years of data analysis, BI solution development, application administration/configuration, and/or application development
• Strong understanding of enterprise application and data management strategies to ensure technical solutions designed are scalable and optimized to deliver a seamless digital user journey
• Experience in database design, stored procedures, functions and/or views, implementation, maintenance, data migration, and Object/Relational Mapping
• A proven ability to work with both business and technical stakeholders to elicit/understand requirements, define the high-level business case the solution provides, lead architectural design sessions, define implementation approaches and guide customers’ decision making to ensure implemented solutions are sustainable
• Ability to leverage a diverse set of technical tools to deliver solutions including low-code/no-code/ “Citizen Developer” tools
• An understanding of HIPAA Compliance

Preferred Qualifications

• Experience working with Azure Stack Hub
• Experience working with MS Forms, Power Apps, Power Automate, SharePoint, Features, Event Handlers, etc.
• Experience working with data prep tools such as Alteryx or Tableau Prep
• Experience working with BI tools such as Tableau, Microsoft Power BI, or Yellowfin

Physical and Mental Demands

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands and/or fingers.
• Sedentary work that primarily involves sitting/standing.
• Ability to remain in a stationary position, sitting or standing, for extended periods of time.
• Frequent use of a computer, keyboard, mouse, and other office equipment, requiring repetitive motions of the hands, wrists, and fingers.
• Ability to communicate and exchange information effectively with others in person, via virtual meetings, electronic communication, and telephone.
• Ability to view computer screens and other visual materials for extended periods of time.

Working Environment

• This role supports U.S.-based teams and requires availability during U.S. business hours.
• The expected schedule aligns with 8:00 a.m.–5:00 p.m. Central Time.
• Occasional on-call support may be required for critical issues.