Service Coordinator Assistant IV

Job Description

Job Description

POSITION SUMMARY:

The Service Coordinator Assistant (IV) overall function is to assist Service Coordinators or Administrative staff with tasks normally performed by a Service Coordinator. The Service Coordinator Assistant IV will work closely with the Service Coordinators and Administrative staff in order to ensure the agency is meeting member service needs. The Service Coordinator Assistant’s (IV) other job duties include typing, filing, compiling and disseminating information, and completing a variety of reports.

ESSENTIAL JOB FUNCTIONS:

• Create and maintain member files including face sheets, social histories, assessments, and other reports.
• Ensure goal work and supports are provided in accordance to individual service planning by completing tasks such as quarterly reports.
• Compile and disseminate information and reports as needed to the Service Coordinators, Direct Care Staff, and others. Including Member Specific Training packets and other staff forms.
• Contact and meet with Direct Care staff (on location if needed) to ensure missing and rejected progress notes are written to meet state regulations.
• Assist the Service Coordinators with the members’ finances and complete spend downs and holiday shopping as needed.
• Transport members as needed, as well as coordinating transportation with Johnson County SEATS and the taxi service for member activities.
• Assist the Service Coordinators with ensuring members’ homes are well maintained including cleanliness, organized, stocked with food and supplies, etc.
• Attend members, staff, and other meetings as requested by the Service Coordinators and/or Program Directors.
• Assist with Direct Care staff training as needed.
• Direct phone calls, transfer voicemail messages, and greet walk-ins in the absence of the Receptionist (work as a back-up and cover Receptionist’s lunch hour).
• Visit locations and assist with Saturday check-ins as needed.
• Be on time and work scheduled days.
• Provide assistance to any other department (medical, maintenance) as needed.
• Ensure the highest quality of services for all members served by the agency.
• Participate in the on-call rotation for Service Coordinators.
• Complete other duties as assigned.

JOB REQUIREMENTS:

EDUCATION/ EXPERIENCE:

Associate’s Degree from an accredited college or university and one year of post-degree experience in the delivery, planning, coordination, or administration of clerical or human services, or

High school degree (or its equivalent) and three years of post-degree experience in the delivery, planning, coordination, or administration of clerical or human services, or

A combination of required education or experience which totals three years. At least one year must be experience as outlined above.

SKILLS:

Must be able to read, write, and communicate effectively with members and staff. Completing work in a timely manner is necessary. Attention to detail and dependability are essential for this position. Patience in working with adults with disabilities is necessary. A driving record that qualifies you to drive agency vehicles is required; sufficient automobile insurance to qualify you to transport members in your personal vehicle is preferred. Needs to have a caring attitude and be supportive and encouraging to members. Must be able to use Microsoft Word, Excel, and Publisher.

SUPERVISORY RESPONSIBILITIES:

None. However, this position may potentially lead to advancement of a role with supervisory

responsibilities.

EQUIPMENT TO BE USED:

Must be able to effectively operate computer and other office machines such as fax, calculator, telephone, and so on.

TYPICAL PHYSICAL DEMANDS:

Requires sitting, standing, bending and reaching. May require lifting up to 50 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone and other office equipment.

WORKING CONDITIONS:

Occasionally called upon to work overtime or odd schedules, including end of the month progress note pick-ups. Typically works in an office setting, although may be called upon to work at a residential location.