Customer Service

Customer Service Representative

LHH is seeking a professional and customer-focused Customer Service Representative to join our team. This role is responsible for delivering exceptional customer support, resolving inquiries, and ensuring a positive customer experience across all interactions.

Responsibilities

• Handle inbound and outbound customer calls, emails, and inquiries in a timely and professional manner
• Resolve customer issues related to orders, billing, products, or services
• Maintain accurate records of customer interactions in CRM or internal systems
• Coordinate with internal teams (sales, operations, logistics) to resolve issues efficiently
• Provide product or service information to customers
• Follow up with customers to ensure issue resolution and satisfaction
• Identify opportunities to improve processes and enhance customer experience

Qualifications

• 1–3+ years of customer service, call center, or administrative experience
• Strong communication skills (verbal and written)
• Comfortable working in a fast-paced, high-volume environment
• Proficiency with Microsoft Office (Excel, Outlook) and CRM systems
• Strong problem-solving skills and attention to detail
• Ability to multitask and prioritize effectively

Preferred Qualifications

• Experience with ERP or ticketing systems
• Previous experience in a call center or high-volume environment

Pay/Benefits

• Pay: $20/hr - $24/hr depending on experience
• Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply