Patient Financial Advocate

Description

In this role, you will take incoming calls from recent patients to reconcile their billing statements. You will respond via calls and emails, and will mail out letters to the customer. You will be responsible to answer all inquiries regarding their accounts, including but not limited to, account balances, outstanding balances, late fees, payoff schedules, changes of insurance, and disputes on the account.

Client Job description :

The Patient Financial Advocate (PFA) is a part of the Medical Financial Solutions (MFS) department that uses a holistic approach to secure payment of patient balances on behalf of hospital clients. The primary function of the PFA is to take inbound phone calls in a fast-paced call center, engaging in scripted conversation with patients to collect their portion of the account. This role is empowered to use analytical skills to determine patient eligibility for additional resources to settle financial obligations. New PFAs are supported by robust training receiving three weeks of classroom and floor instruction as well as being assigned a mentor. Success in this role is measured according to meeting established metrics and high performers are awarded with monthly and quarterly cash bonuses. Hard work, exemplary performance and continuously expanding knowledge of host systems can lead to opportunities to move up and become a great people leader.

Your day to day role will include:

Makes and receives inbound/outbound phone calls to initiate arrangements for patients to pay their portion of the account.

Respond to patient billing inquiries.

Negotiate payments and payment plans with patients.

Submit credit card payments.

Escalate high complexity billing issues for resolution to a senior associate or supervisor.

Meets or exceeds daily production requirements.

Adhere to all applicable disclosure and collections rules and regulations.

Skills

customer service, call center, healthcare customer service, patient care, inbound calls, customer support, microsoft office, bilingual, collections, medical terminology

Top Skills Details

customer service,call center,healthcare customer service,patient care

Additional Skills & Qualifications

- at least 1 year of recent call center experience

- medical/insurance/billing experience

- ideally have experience working remotely

This is a Contract to Hire position based out of El Paso, TX.

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Oct 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.