Customer Success Manager

About UsTwitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedInandX, and discover the projects we’re solving on ourBlog. Be sure to explore ourInterviewing Guideto learn how to ace our interview process.About the RoleAs a member of Twitch's Revenue team, you'll use your industry and product acumen, and experience in digital advertising solutions to help grow Twitch Advertising revenue.We are looking for a detail-oriented, client service focused Customer Success Manager with advertising experience that will work hand in hand with product and business development. The Customer Success Manager will be a crucial member of a growing team that will support Twitch in meeting its objectives and providing best in class client service to our clients that are specifically interested in our influencer marketing products. The ideal candidate will have experience with client management, media planning, and campaign operations.You can work in San Francisco, CA; Los Angeles, CA; Seattle, WA; or New York, NY.You Will:Campaign Management:Work with the finance team on any client approvals and revenue recognitionOwn pre-sale process related to media planning and internal IOsBe client facing point of contact to ensure smooth execution and deliveryGuide clients through internal purchasing toolsClient Management:Provide highest level of customer service to internal clients, as a key point person for media plans and campaign operationsWork to manage any custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and deliveredKick-off campaign with clients and manage all timelines, assets and opportunities for optimizationAssist in pre-sale pipeline management, reporting, and opportunity accuracyWork with Campaign Operations to troubleshoot live campaignsMaintain up-to-date knowledge of Twitch's site features and productsYou Have:4+ years of online media/planning experienceExperience helping clients execute media campaignsExcellent written, presentation and oral communication skillsExcellent collaboration skillsAble to proactively troubleshoot and problem solve quickly and though the proper escalation processWorks well with others in high-energy environment with minimal supervisionExperience and comfortability working with technical product teamsBonus PointsWork experience in online mediaPrevious agency experiencePerksMedical, Dental, Vision & Disability Insurance401(k)Maternity & Parental LeaveFlexible PTOAmazon Employee DiscountPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Job ID: TW9305The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .US, CA, San Francisco - Annually$101,600—$177,800 USDUS, NY, New York - Annually$101,600—$177,800 USDUS, WA, Seattle - Annually$92,400—$160,000 USDUS, CA, Los Angeles - Annually$92,400—$160,000 USDTwitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.