Member Service Representative III (Dispatcher)

AAA Oregon/Idaho Call Center Dispatch Team

AAA Oregon/Idaho is looking for individuals who are passionate about helping people to join our World-Class Call Center Dispatch Team on our Evening & Overnight Shifts!

Location: Lake Oswego, Oregon

Pay: Starting at a base of $22.00 per hour, depending on experience. PLUS shift and bilingual differentials up to an additional $3.75 per hour.

The Member Service Representative III/Dispatcher assists AAA members by dispatching service vehicles and using compute-assisted dispatch systems. In this position, you will determine the appropriate level of service, route calls, and accurately record information via computer while providing top quality member service. The Call Center is a fun and energetic environment that is looking for caring individuals that enjoy helping people.

Desired skills:

• Customer service, retail and/or hospitality experience preferred.
• Strong verbal communication and interpersonal skills.
• Ability to manage a variety of inbound calls, including members calling in an emergency, high stress situation.
• Highly professional computer skills required; ability to work quickly in multiple systems and while on phone.
• Bilingual (English/Spanish) a plus.

Shifts Available:

• Option 1: Shift type 4x10, Hours 2:30pm-1:30am, working Sunday, Monday, Friday, Saturday.
• Option 2: Shift type 5x8, Hours 2:30pm-11pm, working Sunday, Monday, Tuesday, Friday and Saturday.

Note: This is a shift that will take effect when the team member moves to working remotely from home if they are not already working from home. They would move to this shift and working from home after completing their MSR III training. WFH requirements include: Two ports in internet router and 50 upload / 10 download internet speeds.

Our team is dedicated to providing the highest quality services to our members, colleagues and community with ingenuity and creativity. We want team members to build a future with us. We will support your growth and reward your commitment.

At AAA Oregon/Idaho, we embrace the word go but know when to slow down and breathe in. We believe in quality time, in family time, in getting home on weeknights and away on weekends. We are forward thinking. We go to jobs we like, and we want every dollar to matter. We look for balance, for security and stability and for peace of mind. We are sons, daughters, mothers, and fathers. We are doers, sharers, and learners. We get our feet wet- we hike, bike, ski, surf, climb, fish, hunt and gather. We go for a great deal, a challenging workout, and a wide-open road. We drive, ride, cruise, and fly. We are sightseers, adventurers and explorers discovering new places, uncovering new worlds. We go for the past, present & future. We are AAA.