IT Support Specialist

NOW HIRING: IT SUPPORT SPECIALIST

Entry-Level Through Experienced IT Support Opportunities

Department: Information Technology

Location: On-site only | 531 Old Swede Road, Douglassville, PA 19518 (No remote work available)

Schedule: Monday-Friday 8:00AM-4:30PM | Full-time on-site

Compensation: Competitive hourly rate based on experience, technical capability, education, certifications, and market data

Build Your Career With ACECO

We are looking for an IT Support Specialist who enjoys solving technical problems, helping people, and keeping daily technology operations running reliably.

We will consider candidates ranging from entry-level professionals building their IT careers to experienced support specialists with five or more years of hands-on experience.

Whether you are configuring your first professional workstation or already resolving complex hardware, software, and network issues independently, this role offers an opportunity to expand your technical knowledge while supporting a growing industrial organization.

You will not get lost here. Your work will be seen, and it will matter.

What This Role Really Is

This is a hands-on IT support position focused on helping employees resolve the technology issues that affect their daily work.

You will investigate hardware, software, access, connectivity, and workstation problems; configure equipment; document support requests; assist users with new systems; and help maintain reliable technology operations across ACECO.

This is not a role where you sit back and wait for tickets. Success requires curiosity, responsiveness, patience, clear communication, and the initiative to investigate problems thoroughly.

Depending on experience, you may begin by resolving routine support issues under guidance or take independent ownership of more advanced workstation, software, and network-related problems.

Who Thrives Here - and Who Does Not

You will do well here if you:

• Enjoy troubleshooting and finding the cause of technical problems
• Can explain technical information clearly to non-technical users
• Stay patient and professional when employees need help
• Take ownership of support requests and follow them through to resolution
• Keep accurate notes and documentation
• Enjoy learning new hardware, software, systems, and security practices
• Can balance multiple requests without losing attention to detail
• Work effectively both independently and as part of a team

This role is likely not a fit if you:

• Want to work remotely from home
• Become frustrated when users need step-by-step assistance
• Close support requests without confirming that the problem is resolved
• Avoid documenting your work
• Prefer highly isolated technical work with little employee interaction
• Wait for detailed instructions before investigating routine problems
• Are unwilling to assist outside normal hours during a serious system or network issue

What Success Looks Like in the First 90 Days

Entry-Level Specialists

• Learn ACECO's systems, hardware standards, support procedures, and security expectations
• Begin resolving routine workstation, software, peripheral, and access issues
• Configure computers and user equipment accurately
• Document support requests and troubleshooting steps consistently
• Build confidence communicating with employees across different technical skill levels
• Identify when an issue should be escalated

Experienced Specialists

• Independently investigate and resolve more complex hardware, software, and network-related issues
• Improve ticket documentation and recurring-issue resolution
• Support workstation deployment, system changes, and user training
• Identify technical risks, recurring problems, and opportunities for improvement
• Become a trusted support resource for employees and the IT team
• Contribute to broader IT projects based on experience and business needs

Why Join Our Team at American Crane?

Broad Technical Exposure

Support employees across Engineering, Manufacturing, Field Service, Sales, Accounting, Human Resources, and other business functions.

Hands-On Problem Solving

Work directly with computers, laptops, mobile devices, software, peripherals, connectivity, access, and user-support issues.

Career Development

Build experience across help desk support, workstation administration, networking, cybersecurity, systems support, and user training.

Visible Impact

When technology fails, work slows down. Your ability to restore reliable access and equipment directly supports employees and business operations.

Industrial Technology Environment

Gain experience supporting technology within an engineering and manufacturing organization-not just a traditional office.

Stability and Growth

Join an established company that continues to invest in its people, technology, systems, and operations.

What You Will Do

End-User Support

• Investigate and resolve employee hardware, software, access, and connectivity issues
• Provide clear, patient, step-by-step support to technical and non-technical users
• Respond to support requests professionally and within established expectations
• Confirm that issues are fully resolved before closing requests
• Escalate complex or high-risk issues appropriately

Workstation and Equipment Support

• Install, configure, and deploy desktop computers, laptops, monitors, peripherals, mobile devices, and related equipment
• Support Microsoft Windows operating systems and Microsoft 365 applications
• Assist with workstation replacements, employee moves, onboarding, and equipment changes
• Troubleshoot printers, accessories, connectivity, and other electronic devices
• Maintain accurate equipment and configuration records

Ticket Management and Documentation

• Document, track, prioritize, and monitor support requests through resolution
• Record troubleshooting steps, solutions, equipment changes, and user communications
• Maintain clear support records that other IT team members can understand and use
• Identify recurring issues and contribute to internal support documentation

Network and Systems Support

• Troubleshoot routine workstation, network-access, and connectivity issues
• Support existing network programs, equipment, and capabilities
• Assist with broader system-support needs based on experience and direction
• Help identify potential security, access, or operational concerns
• Participate in special IT projects as assigned

User Training and Communication

• Help employees understand new software, systems, and technology changes
• Create or contribute to user instructions and internal support resources
• Explain technical concepts in practical, easy-to-understand language
• Reinforce proper system-use and information-security practices

Continuous Learning

• Stay current with changes in hardware, software, cybersecurity, and support practices
• Participate in technical training and professional development
• Ask questions, accept coaching, and continue expanding technical capability
• Contribute ideas that improve support quality, efficiency, security, or the employee experience

What We Are Looking For

Ideal Candidates Demonstrate

• Ownership and accountability for support requests
• Strong customer service and interpersonal communication
• Patience when supporting non-technical users
• Technical curiosity and willingness to investigate
• Accurate documentation and attention to detail
• Reliable attendance and responsiveness
• Professional judgment and discretion
• Ability to prioritize multiple requests
• Willingness to ask questions and accept coaching
• Commitment to continuous learning
• Alignment with Safety, Quality, Continuous Improvement, and GRIT

Education

• Associate degree in Computer Science, Computer Engineering, Information Technology, Cybersecurity, or a related field preferred
• Relevant technical education, certifications, internships, military experience, or equivalent hands-on experience will be considered
• Continued education in information technology is valued

Experience

We will consider candidates ranging from entry-level through five or more years of relevant IT support experience.

Entry-Level Candidates

Entry-level candidates should demonstrate foundational knowledge through education, certifications, internships, co-op experience, personal technical projects, military experience, or hands-on troubleshooting.

Relevant exposure may include:

• Microsoft Windows
• Microsoft 365
• Desktop and laptop configuration
• Hardware troubleshooting
• Basic networking
• User account and access support
• Help desk or customer service
• Mobile-device support
• Ticketing systems
• Cybersecurity fundamentals

Experienced Candidates

Experienced candidates should demonstrate increasing independence in several of the following areas:

• Tier 1 or Tier 2 end-user support
• Workstation deployment and configuration
• Hardware and software troubleshooting
• Microsoft Windows and Microsoft 365 support
• Network and connectivity troubleshooting
• User onboarding and equipment setup
• Ticket management and technical documentation
• User training
• Security and compliance support
• Root-cause analysis and recurring-issue resolution

Technical Knowledge

Ideal candidates should demonstrate knowledge or experience in several of the following areas:

• Microsoft Windows operating systems
• Microsoft Word, Excel, PowerPoint, Outlook, Teams, and related Microsoft 365 applications
• Desktop computers, laptops, monitors, printers, peripherals, and mobile devices
• Workstation configuration and deployment
• Hardware and software troubleshooting
• Basic network concepts and connectivity troubleshooting
• Support-request documentation and ticket tracking
• User account, access, and permissions support
• Endpoint-security and cybersecurity fundamentals
• NIST 800-171, CMMC 2.0, or PCI compliance awareness

Certifications

• CompTIA A+ preferred
• CompTIA Network+, Security+, Microsoft, or comparable certifications are valued but not required
• Candidates actively pursuing relevant certifications are encouraged to apply

Work Location and Schedule

This position requires availability to work full-time hours on-site. Remote and hybrid work are not available.

Candidates should be located within a reasonable daily commuting distance of:

531 Old Swede Road
Douglassville, PA 19518

If relocation is necessary, the selected candidate must relocate before the established start date. American Crane & Equipment Corporation does not provide relocation assistance.

This role may require occasional after-hours availability when serious system, equipment, or network issues affect business operations.

Requirements

• Authorization to work in the United States without current or future employer sponsorship
• Ability to verify identity and employment authorization in compliance with Form I-9 requirements
• Eligibility to access information or technology governed by applicable U.S. export-control laws, including 10 C.F.R. Part 810, EAR, and/or ITAR, where applicable
• Willingness to undergo a background check in accordance with applicable laws
• Willingness to undergo a pre-employment drug screen and randomized drug testing during employment
• Ability to meet the posted work schedule and required hours
• Ability to maintain reliable attendance and punctuality
• Willingness to provide occasional after-hours support when serious technology issues require it
• Willingness to follow company cybersecurity, information-security, safety, and acceptable-use requirements
• Willingness to wear required PPE when entering manufacturing or shop areas
• Willingness to complete required safety, compliance, cybersecurity, and role-specific training
• Ability to protect confidential employee, customer, business, and system information
• Ability to perform the essential functions of the position with or without reasonable accommodation
• Ability to maintain professional conduct aligned with company expectations

Work Environment

This position is full-time on-site in Douglassville Pennsylvania and is primarily performed in a professional office environment with regular use of computers, phones, ticketing systems, and standard office equipment.

The role includes frequent interaction with employees in person, by phone, through email, and through Microsoft Teams. Occasional work may occur in manufacturing, shop, or operational areas when technology support is required.

Manufacturing areas may include noise, moving equipment, machinery, and industrial conditions. Appropriate PPE is required when entering designated areas.

What Is in It for You?

At American Crane & Equipment Corporation, we invest in people who want to solve problems, expand their technical skills, and build long-term careers.

• Competitive compensation based on experience, education, certifications, and technical capability
• Medical, dental, vision, and life insurance available on the first day of employment
• Generous paid time off with annual rollover
• 401(k) retirement plan with company match
• Ten paid company holidays
• Tuition reimbursement and professional development opportunities
• Broad exposure to business technology within an engineering and manufacturing organization
• Opportunities to expand into networking, systems administration, cybersecurity, infrastructure, or other IT specialties
• Direct interaction with employees across the organization
• Meaningful responsibility and visible impact from the beginning

What to Expect From Our Hiring Process

Every application is reviewed by our internal Talent Acquisition team. We do not rely on automated screening tools.

We encourage applicants to tailor their resumes to accurately reflect their technical experience, education, certifications, support responsibilities, and relevant projects.

We focus on candidates who demonstrate ownership, reliability, communication, and attention to detail throughout the application process.

Qualified candidates typically hear from us within a few business days depending on applicant volume.

During the interview process, candidates should be prepared to discuss troubleshooting examples, support requests, technical projects, equipment configurations, and experiences reflected on their resume. We will ask follow-up questions to better understand their technical knowledge, problem-solving process, communication approach, and individual contributions.

Ready to Apply?

We hire people who show up, work hard, learn quickly, and take pride in helping others succeed.

Whether you are beginning your IT career or bringing several years of support experience, we encourage you to apply if you are curious, dependable, and ready to take ownership of technical problems.

Submit your application online through our Career Center.

Build your career with ACECO.

All offers of employment are contingent upon the successful completion of a background check and drug screen, subject to applicable laws and regulations.

American Crane & Equipment Corporation is an Equal Opportunity Employer.

The company maintains and observes employment policies that do not discriminate against any person because of race, color, sex, sexual orientation, gender identity, national origin, religion, disability, age, ancestry and any other basis prohibited by federal, state or local law. This applies to recruiting, hiring, training, compensation, overtime, job classifications, work assignments, promotions, demotions, layoffs, terminations, transfers, and all other conditions of employment.

This position requires:

• Valid proof of identity and authorization to work in the U.S. (Form I-9)
• Eligibility to access information or technology governed by U.S. export control laws, including 10 C.F.R. Part 810. If government authorization is required for access to controlled technology, employment or start date may be delayed or withdrawn in accordance with applicable law
• Certain positions and projects may require the ability to obtain and maintain unescorted access to nuclear facilities in compliance with NRC regulations (10 C.F.R. Parts 26 & 73)

The pay for this position is dependent on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.

American Crane & Equipment Corporation offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid time off, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

NOTE: American Crane & Equipment Corporation is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities, unless they have a written agreement for the position they are contacting us about. Regardless of past practice, all resumes submitted by search firms to any employee at American Crane & Equipment Corporation without a valid written search agreement in place for that position will be deemed the sole property of American Crane & Equipment Corporation, and no fee will be paid in the event the candidate is hired by American Crane & Equipment Corporation as a result of the referral or through other means.
Full-time | Onsite Only
Monday-Friday 8:00AM-4:30PM