Sr. Software Engineer

Sr. Software EngineerThis individual will join a team in the development and support of ServiceNow and other applications using the Agile software development process. A development background with experience supporting both in house developed and vended applications is required. Experience with relational databases, with scripting languages, and with object oriented programming is expected. A good understanding of the Agile methodology and the ITIL framework would be helpful. ServiceNow development experience is required as well as ServiceNow Administrator Fundamentals training and ServiceNow Administrator Certification. ServiceNow Key Competencies Needed: Flow Designer expertise, Employee Center Professional Implementation experience, ServiceNow Integrations using Native Spokes or REST API, Change Management Implementation experience, Catalog Builder Implementation experience, Core Platform expertise. Availability Requirements: (Available Monday Friday 8:00am to 5:00pm CDT) To perform activities associated with one or more software engineering lifecycle phases. Understand customer requirements and suggest solutions or alternatives. Fill timesheets and complete invoicing process on or before the deadline. Engage with customer teams on an ongoing basis on all aspects of project delivery. Seek informal feedback and escalate any issues to seniors in the team. Develop software code as per specifications, by understanding customer requirements. Track open tickets/ incidents in queue and allocate tickets to resources. Constantly review if there is a better way of doing things, which may help with economising time or money or deliver better to the customer. Perform code reviews as per standards and provide timely status update. Monitor and track defects and manage any change requests. Participate in quality reviews and implement quality norms. Build reusable components and participate in review processes. Develop and review project consolidated status reports. Perform all activities related to maintaining successful knowledge management, including re usage, accuracy and efficiency. Promote team work, motivate, mentor and develop subordinates. Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.