Museum Visitor Services Associate

Job Description

Job Description

Are you someone who has excellent customer services skills and enjoys working in a diverse and interesting workplace? We’re looking for a passionate, energetic individual to join our Birthplace of Country Music Museum frontline team.

What You’ll Do:

· Open and close the museum each day in accordance with established procedures.

· Greet all visitors warmly as soon as they enter the museum and ensure a premier experience for all visitors to the Museum.

· Sell museum admissions, event tickets, memberships, and merchandise.

· Serve in the museum store as a clerk/salesperson.

· Provide information about the museum, answer questions, and generally assist patrons in all appropriate ways; serve as a knowledgeable advocate for all activities of the organization. 

· Coordinate with sales and education staff to ensure positive group visitation experiences.

· Manage arrival of group visitors.

· Handle visitor concerns, comments and complaints and communicate those to museum staff.

· Work as a team with other front line associates to keep all museum areas clean and refuse-free during museum operating hours.

· Learn and be prepared to properly react to any emergencies in the museum.

· Assist in set-up for special events at the museum.

· Monitor patrons for adherence to museum rules and any inappropriate behavior.