Clinical Manager

Clinical ManagerThe Clinical Manager (CM) is responsible for managing a team who provide center, in-home, and in-community services in the design and implementation of individualized treatment plans for a caseload of patients. The CM works closely with the Regional VP/Operations Manager, Local Operations Team, and Staff to ensure quality of care, authorization utilization, and implementation of treatment plans as appropriate. The CM models culture throughout daily interactions with every individual in all Clinic, home, and community settings. The CM oversees and provides training to the team to ensure proper and up-to-date treatment decisions for patients.Duties and ResponsibilitiesSupervise and manage staff, including BCBAs, Program Supervisor, Apprentices, Training Coordinator, Program Specialist, Senior Technicians, RBTs, and BTsEnsure that all communications with staff are smooth, behavior analytic in nature, and constructive to the development of the entity/affiliateLead monthly All-Staff meetings and serve as a liaison between clinicians, therapists, and operations staffResolve conflicts as necessary or direct conflict and resolution to the Regional VP/Operations ManagerDemonstrate leadership skills that are commensurate with the job requirements to manage patients, staff, families, including times when conflict may existDemonstrate a high level of engagement in company culture (i.e., a "culture champion"), including but not limited to robust understanding of Cultivate's Mission and CultureCollaborate regularly with all company CMs to ensure consistency in practice management and culture.Discuss and share experiences to enhance the professional development of all clinicians, analysts, and therapists and the development of companywide program projectsEstablish caseload assignments for the BCBAs and perform regular caseload reviews with the BCBA teamConduct weekly meetings with each BCBA to encourage ongoing education, recommend literature, and provide feedback on training materials/curriculum/caregiver trainings, etc.Develop training to fill gaps in the BCBA team when deficiencies are noted in order to improve the quality of patient servicesCollaborate with BCBAs to maximize fulfillment of authorized supervision and direct treatment hoursWork with the Outreach Coordinator to ensure the region meets intake recommendations that match the regional budgetAllow for the onboarding and quality service for every child served in the regionEnsure that the BCBA team at the is supported and meeting their caseload's needs while balancing the "open positions" within the caseloads as well as recruiting/advocating for additional BCBA/BTs to meet the kids auth hoursStrive to ensure that the clinic is clean, maintained, fully stocked with all necessities, and remains within monthly budget and that providers of in-home and in-community services have the supplies that they needReview Treatment Plans and BIPs and provide feedback to BCBAs prior to submission to insurance providers:Understand insurance requirements and communicate and educate the BCBAs and other staff regarding the requirementsTrain the BCBAs on billable notes and performing spot checksEnsure all documentation is completed timely and accurately:BCBA/RBT supervision hoursClinical/Billable notesInsurance authorizationsConduct regular assessments and evaluations (at least every 6 months)Utilize an open-door policy for BCBAs to encourage collaboration, high performance, trust, and respectConduct progress and performance reviews for staff, at least annuallyReview the RBT evaluations completed by BCBAs, as neededOversee the Apprentice Program process and execution, as neededCoordinate with the Regional VP/Operations Manager to facilitate BCBA team meetingsCollaborate with the Training Coordinator to:Identify and develop additional training opportunities that benefit the teamCommunicate effectively and completely, providing the information necessary to develop an appropriate and functional training scheduleCollaborate with the Intake Coordinator to:Schedule and attend intake meetingsEnsure that RBTs receive timely and complete onboardingServe as the main point of contact for communication with families on the onset of services and assist with streamlining the transition of communication to the assigned BCBASeek regular feedback from staff and parents regarding levels of satisfaction with employment, contracts, and services, respectivelyRequest all necessary therapeutic/educational materials and ensure materials are available and in stockMaintain a willingness to manage a direct caseload, as neededProvide input and assistance for communications with outside professionalsAct as a company ambassador at public speaking and networking eventsWork ethically and with integrity while following the BACB Ethical CodeUnderstand and adhere to HIPAA policiesAdhere to Cultivate policies and proceduresPerform other duties as assignedQualificationsThree to five (3-5) years of progressive experience, including supervision and case managementMinimum of three (3) years of experience in Applied Behavioral Analysis (ABA)Master's degree with concentration in ABA or related fieldBCBA certification and local state licensure is preferredPassionate about behavioral science and disseminating best practices and current research within the field of ABADemonstrate continuous professional growth with a strong desire to continue learningDemonstrate ongoing training and CEUs in supervision and ethicsEager to develop and lead teams for special projects to further support the mission of the companyResponsible for supporting and encouraging the professional and personal development of the clinical teamKnowledge, Skills and Abilities:Process driven and detail-orientedExcellent organizational and time management skills including the ability to effectively multi-task and prioritize appropriately to deliver timely resultsHighly motivated and energetic during work hoursCommunication skills, both oral and written, that are clear, confident, exhibit leadership, professionalism, empathy, and inspire confidenceSkilled in public speaking with a willingness to present to both internal and external audiencesAbility to empathize and communicate with guardians professionallyAbility to evaluate the potential business and financial impact on desired outcomes during decision making processesAbility to support high quality patient services while also balancing a budget and the fiscal responsibilities for the regional entity/affiliateAdvanced problem-solving skills and the ability to think 'big picture' and execute defined goals and plansAbility to work and collaborate effectively with internal and external stakeholders from wide-ranging backgroundsAbility to work full-time (40 hours/week), including some flexibility regarding schedule changes required to accommodate patient and staff needsBasic understanding of technology utilized in the field of ABA, including data collection software, to execute high quality services with the ability to learn and oversee practice management toolsExperience and competency with Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook eMail and CalendarAbility to successfully complete and pass a Background and Drug ScreenWorking conditionsPhysical Conditions:Ability to bend, kneel, crouch, and stand as well as an ability to lift items up to 50 lbsEndurance to move rapidly from a seated position to a standing position to accommodate treatment plan and/or for the safety of patientsRequires eye-hand coordination and manual dexterity enough to operate office equipment, etc.Clerical responsibilities and administrative work require appropriate levels of vision and hearing abilitiesAbility to communicate effectively using a variety of audio and video meeting platforms and electronic devicesQualificationsLicenses & CertificationsRequiredB