Unit Coordinator Surgical

divh2Unit Coordinator, SICU/h2pBoston Medical Center (BMC) is more than a hospital. It is a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to alland is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet an integrated health care delivery system that includes many community health centers. Join BMC today and help us achieve our Vision 2030, a long-term goal to make Boston the healthiest urban population in the world./ppPosition: Unit Coordinator/ppDepartment: SICU/ppSchedule: 40 Hours, Evening/Every other weekend/ppPosition Summary:/ppResponsible for the overall clerical functions of the nursing station/front desk. Working collaboratively with the clinical team, the Unit Coordinator participates in the delivery of patient care by providing a variety of clerical, customer relations, and support services to patients, their families/visitors, and healthcare team members./ppCare of the Patient and Family/Visitors:/pulliPerforms a variety of direct service activities to ensure that patients and their families/visitors receive timely information and appropriate responses to their needs./liliGreets and directs patients, families, visitors, and staff in a friendly courteous positive customer service manner./liliIdentifies self./liliProvides informative, non-clinical information when requested by patients, families, staff, or visitors./liliInteracts in a courteous professional manner./liliCoordinates activities of front desk/office support services./liliPerforms clerical duties for the department./liliAnswers/responds to telephone calls and inquiries promptly./liliHandles inquiries; refers calls/inquires to appropriate personnel promptly./liliChecks and replies to BMC e-mail frequently during shift./liliChecks voice messages and follow up on messages during the shift./liliFor Respiratory Therapy Dept, this also includes; Logs in to the pulmonary function test (PFT) extension at the start of each shift, following breaks and lunch./liliLogs off the PFT extension at the start of breaks, lunch, and the end of the shift./liliUses manual/computer programs/terminal for access data entry of patient information, verifies and updates as necessary, prints reports, faxes as needed, orders items as needed, schedules appointments, verify information, etc./liliAnswers patient call lights promptly and immediately, if possible./liliResponse to patient requests within the scope of his/her role seeks assistance from the clinical team as appropriate./liliFollows up on-call light requests to ensure nursing staff has responded./liliMaintains communication data, i.e. computer, charge/whiteboards, daily communication sheets, assignment sheets, updates room name tags, pre-caution labels i.e. Participates in orienting patients to their room, calling light, telephones, and the unit by distributing welcome letters and informational packets./liliInitiates daily RN phone assignment, logs RN daily phone numbers, and demonstrates appropriate procedures to triage calls through the patient call system./liliSecures patients personal property and belongings according to hospital procedures, e.g., labeling patient belongings, sending valuables to the safe, etc./liliEnsures a patient belongings list for every patient./liliUpon discharge copies belongings list and files in binder/other designated location./liliMonitors healthcare computer software systems (i.e., SCM, SDK, GE, etc) and Bed Board for new discharge orders, prints discharge summaries, places discharge summaries in a chart, makes clinic appointments for the patient before discharge, documents as required./liliHandles and distributes mail, flowers, gifts, etc./liliFacilitates patient/family/visitor access to available hospital services such as the cafeteria, chapel, gift shop, parking, cashier, etc./liliIdentifies emergencies and initiates appropriate response actions within the scope of his/her role. Is familiar with area disaster plans and units./liliCoordinates and makes appointments for transportation for patients and related materials, e.g., VA, chair car, patient transport, medical records, specimens, blood products, requisitions, etc., promptly./liliUses computer software /terminal for access data entry. Interface among various departments: works collaboratively with other units, services, and departments to ensure patients, families, visitors, and staff receive needed services information, and materials./liliTakes initiative to identify and resolve/respond to questions and/or discrepancies; acts within the scope of his/her role and refers issues to appropriate team members as needed./liliPerforms a variety of office and clerical functions, such as photocopying, sending, and receiving fax transmissions; takes actions to respond appropriately./liliChecks copier daily and replaces paper as needed. Calls for service of the copier as needed./liliCoordinates units communications including but not limited to, placing alphanumeric text pages to physicians or appropriate staff; calling family members/next of kin, etc./liliMay assist inpatient admission, discharge, and transfer processes by obtaining and managing insurance pre-approvals, obtaining and verifying demographic information, completing free-care applications obtaining and creating medical records./li/ul/div

InstantServe LLC