Member Service Specialist - Rock Springs, WY
Trona Valley Federal Credit Union
Job Description
Job Description
Member Service Specialist
Location: Rock Springs Branch – Trona Valley Federal Credit Union
Application Deadline: Wednesday, July 8th, 2026
About the RoleTrona Valley Federal Credit Union is seeking two friendly, detail-oriented Member Service Specialists to join our Rock Springs Branch . In this role, you'll be the first point of contact for our members, assisting with daily transactions, account services, and providing exceptional support. If you enjoy helping people and thrive in a team-oriented environment, we'd love to hear from you!
Key Responsibilities- Handle daily teller transactions and assist with opening/closing accounts, CDs, and digital services.
- Provide accurate information about Trona Valley products, services, policies, and procedures.
- Resolve member issues within your authority or refer them to the appropriate staff with recommendations.
- Identify opportunities to cross-sell credit union products and services.
- Act as a liaison between members and internal departments.
- Maintain a professional and welcoming environment.
- Adhere to all Trona Valley policies and federal regulations, including BSA compliance.
- Perform other duties as assigned.
- Deliver excellent member service aligned with Trona Valley's standards.
- Demonstrate strong knowledge of credit union products and services.
- Accurately process all member transactions.
- Maintain a businesslike appearance and professional demeanor.
- Experience: 1–3 years of related experience in customer service or financial services.
- Education: High school diploma or GED required.
- Skills:
- Strong interpersonal and communication skills.
- Ability to handle confidential information with discretion.
- Proficiency with a 10-key calculator and computer keyboard.
- Ability to build relationships and resolve first-level conflicts diplomatically.
We're committed to providing a supportive and inclusive workplace where employees can grow and thrive. As a Member Service Specialist, you'll play a vital role in helping our members achieve financial success while building a rewarding career.
Ready to apply? Submit your application by Wednesday, July 8th to be considered.
Job Posted by ApplicantProVacancy posted 4 days ago
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