Senior Customer Service Representative

Senior Customer Service RepresentativeMorgan Hunter is partnering with a growing, family-owned company to add a Senior Customer Service Representative to their team. This role will support one of the organization's largest national accounts and serve as the primary point of contact for order management, pricing, and customer communication. This is a great opportunity for someone who enjoys relationship management, thrives in a fast-paced environment, and takes pride in providing excellent customer service while collaborating across operations, warehouse, and sales teams.Responsibilities:Manage day-to-day support for a large national customer accountProcess orders, verify pricing, and review invoices for accuracyCommunicate with customers via phone and email regarding orders and inquiriesCoordinate with warehouse, delivery, and sales teams to ensure smooth fulfillmentMaintain organized records and documentationAssist with problem solving and account support as neededQualifications:3+ years of customer service or account support experienceDistribution or logistics industry experience preferredStrong communication and organizational skillsAbility to multitask in a fast-paced environmentExperience with Microsoft Office and ERP systems preferred