Customer Service Representative - State Farm Agent Team Member

Responsive Recruiter

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

Our agency opened in 2000 and has built a reputation for exceptional service and long-term relationships with our customers. Our team of 5 prides themselves on collaboration, reliability, and mutual respect — both within the office and with our clients. Before opening the agency, I worked in claims with State Farm, where I developed a strong foundation for helping customers navigate life's challenges. I graduated from the University of Illinois Chicago and have always had a passion for connecting with people, traveling, and staying active in the community. Over the years, we've supported local high schools and participated in various community initiatives to give back where it matters most. We offer great benefits including a Simple IRA, health coverage, licensing reimbursement, and flexibility when needed. Team members also enjoy random outings, free snacks and drinks in the office, team lunches, bonus opportunities, and travel incentives to celebrate success. Our office culture is relationship-driven, supportive, and open to new ideas. We're looking for a reliable, goal-oriented team player who enjoys working collaboratively, values creativity, and is eager to help customers with care and professionalism.

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Hemina Patel - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish highly preferred.

Compensation: $40,000.00 - $45,000.00 per year

Are You Driven & Ambitious?

We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Hemina Patel - State Farm Agent!

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

If You Want a Career, Not a Job, Then We Encourage You to Apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.