Fiber Technician I -Des Moines, West Des Moines IA

Job Summary This entry level role involves installing, repairing, and testing internet and broadband services for homes and small businesses. Responsibilities include communicating with customers, assessing installation or repair processes, enabling networks on approved modems/routers, connecting cables, attaching hardware, and troubleshooting fiber drops. No experience is required, but willingness to work outdoors and related customer service experience are preferred. Responsibilities Perform all inhome installation and service work for consumer and small business customers, including ONT, SmartNID, gateways, extenders, Ethernet, copper, and fiber inside wiring. Interact with customers professionally and courteously onsite and by phone, explaining features, usage, applications, and equipment capabilities. Evaluate customer needs and identify and communicate additional or alternative service opportunities. Conduct Line Station Transfer tasks such as F2 port changes and splitter port modifications. Install, repair, reconnect, rearrange, and hang aerial drops as needed for service delivery and repair. Place, flag, and bury or dig in buried drops for permanent installations. Place, flag, and bury or dig in temporary buried drops. Repair buried drops by placing new drops or repairing existing ones. Isolate fiber troubles using tools such as OTDR, Opti-meter, or fault finder. Install mechanical connectors using the appropriate installation kit and connectors. Perform fiber fusion splicing, existing or new. Place and repair aerial fiber enclosures during the service process. Place and repair buried fiber enclosures as needed. Replace connectorized terminals to install, maintain, or restore service. Attach or reattach cables to poles safely and securely. Replace, rearrange splitters to ensure proper network functionality. Use company assigned electronic devices for work orders, diagnostics, documentation, and communication. Read and interpret customer service orders, technical drawings, maps, blueprints, diagrams, etc. Receive service orders, worksheets, and repair tickets and perform specified work. Requirements Valid state driver’s license with a satisfactory driving record. Ability to climb and work at elevations exceeding 18 feet on ladders or poles. Strict adherence to company safety policies and equipment weight requirements when working aloft. Capability to work in confined spaces such as attics and crawl spaces. Able to perform physically demanding tasks, lifting up to 75 pounds. Ability to work outdoors in various weather conditions, including extreme cold, heat, and inclement weather. 0 to 2 years of relevant experience. Education High school diploma required. Other Requirements Background screening (criminal history, motor vehicle record, and/or drug screening) per role requirements and applicable law. Position may be part of a bargaining unit. Union membership and/or dues obligations will be determined by the applicable collective bargaining agreement and applicable law. Schedule and Assignment Full-time; 5-day workweek within a 7-day operation (Sunday–Saturday). Weekend days are part of the regular schedule. Typical 8-hour shifts generally fall between 7:00 a.m. and 8:00 p.m.; actual start/end times vary by assignment. Mandatory overtime may be required and may include holidays. May occasionally be assigned to work out of town for varying lengths of time. Compensation Hourly $30.30–$36.00, plus a comprehensive benefits package featuring health, life, voluntary lifestyle benefits, and other perks. Equal Employment Opportunities Forged Fiber provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, gender, etc., and does not tolerate unlawful discrimination in any employment decisions. It provides reasonable accommodations for qualified individuals with disabilities, and is a fair change employer. #J-18808-Ljbffr