Care Coordinator

About Us:

Always Best Care Senior Services is dedicated to providing compassionate, reliable in-home care and support services for seniors. Our team is committed to enhancing the lives of clients and families through exceptional care, professionalism, and a people-first approach.

Location: Burlington, NC

Work Schedule: Monday - Friday 10:00am-7:00pm + weekend rotation

Pay: $19-20/hour

Position Overview:

As a Scheduling Coordinator, you will play a vital role in overseeing client schedules, coordinating caregiver staffing, and serving as a primary point of contact for clients, families, and caregivers. This fast-paced position requires strong communication, critical thinking, and organizational skills to effectively manage real-time scheduling changes, staffing needs, and client concerns while ensuring continuity of care and exceptional customer service.

Primary Responsibilities:

• Manage a high volume of inbound and outbound calls while providing exceptional customer service to clients, families, and caregivers.
• Coordinate and maintain caregiver schedules to ensure appropriate staffing coverage and continuity of care for clients.
• Communicate professionally and proactively with caregivers, clients, families, and internal departments regarding schedules, call-outs, care needs, and service updates.
• Monitor daily schedules in real time to ensure caregivers arrive and depart as scheduled, addressing late arrivals, call-offs, and coverage gaps promptly.
• Collaborate with Recruiting and Onboarding teams to place newly hired caregivers with compatible clients and ongoing care opportunities.
• Troubleshoot and resolve scheduling conflicts, staffing shortages, client concerns, and caregiver-related issues in a calm, solutions-focused manner.
• Accurately document scheduling updates, client interactions, and staffing actions within company systems and communication platforms.
• Participate in on-call and weekend operations as needed, managing urgent staffing and client care situations to maintain uninterrupted service.
• Work closely with leadership and other departments to support operational efficiency, client satisfaction, and overall quality of care.

Qualifications:

• Prior experience in a fast-paced environment
• High School Diploma or GED required.
• Must be 18 years or older.
• Valid Driver's License, active car insurance, and vehicle registration required.

Benefits:

• Blue Cross Blue Sheild Health Insurance
• Dental, Life, Vision, and other supplemental policies
• 401(k) eligibility after one year
• 14 days of PTO after 90 days (prorated upon hire, no rollover)
• Lifestyle Spending Account (LSA)
• Immediate Pay Access

If you have a heart for caring for others, and thrive in a fast paced environment, we would love to hear from you!