Business Consultant Customer Experience Management · Boston

Job description The Business Consultant is a key role in the Professional Services organization, tackling complex business challenges from customers and helping them see optimal value out of their investment in Akeneo. Guide customers through their implementation of Akeneo, making recommendations to simplify their workflows and improve data governance using Akeneo's technology. Provide hands‑on delivery and configuration to accelerate our customers’ time to value. Lead on‑site and remote workshops with customers and partners to ensure business objectives are clear and projects are started with a solid foundation. Deliver best practices and guidance to customers and partners in all forms including written documentation, presentations, emails, calls, and more. Train customers and partners on Akeneo key principles and best practices. Work collaboratively with other members of the professional services team and other cross‑functional teams to ensure successful customer outcomes. Become a functional expert of all Akeneo technology to be able to proactively identify risks and effectively assist customers. Work with partners to provide functional recommendations based on customer use cases and business requirements. Contribute to Akeneo’s implementation methodology and help improve how we work with customers. What we look for You have 3+ years of professional services or software implementation experience. You are passionate about customers and helping them drive value through the adoption of technology. You are experienced and comfortable leading workshops with customers of mixed skill levels and seniority. You love digging into complex customer challenges and helping them implement simple solutions. You’re meticulous about the quality of customer deliverables. You thrive in an extremely dynamic and changing environment. Salary range Between $115,000 to $125,000 on‑target earnings. Benefits Work Environment Work‑Life Balance: Enjoy 25 days of annual leave with flexible working hours, and a hybrid setup allowing 3‑4 days working from home. Option to Work from Anywhere for up to 30 days per year. Home Office & Commuting Allowance: Enjoy a $600 budget to enhance your home office and an $80 monthly sustainable transportation allowance for eco‑friendly commuting. Inclusivity Generous Parental Leave: Benefit from 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent. A gradual return to work program is also available. Community & Support: Engage in 2 paid volunteering days annually and join Employee Resource Groups dedicated to promoting diversity and inclusion within the company. Growth and Development Professional Development: Access a $1,000 annual budget for personal professional development and take advantage of career paths, internal mobility opportunities, and a "Women in Leadership Programme". Comprehensive Onboarding: Start on the right foot with a structured company onboarding program. Wellbeing Health & Insurance: Receive 100% employer contribution for employees and their dependents for medical, dental, and vision benefits up to the set caps. Financial Security: Benefit from a 401k with a 4% company match and short as well as long‑term disability insurance. Mental Health Support: Access individual and confidential sessions with a mental health practitioner or coach of your choice. For more information about benefits, don’t hesitate to contact our Talent Acquisition team. #J-18808-Ljbffr Akeneo