Event Support Specialist II

Primary Function

Provides operational support and leadership to the unit for our client's multi-media systems and customers.

Duties & Responsibilities

• Equipment trouble-shooting, deliveries and setup, basic equipment maintenance, multi-media technology displays, support for on and off campus multi-media events, audio and video systems, audience response system operations, studio and single camera operation that may include patient procedures, floor director support, video conference directing, and basic video network technologies.
• May provide trouble-shooting and help desk support for event support customers, master control operations, off-campus multi-media event support, live and post video production services (lighting, audio, recording, directing, editing, and media duplication for internal and external use) and on-call support for video-on-demand, and other business domains as determined by the needs of the institution.
• Demonstrates proficiency in all types of recording modalities (e.g. tape, hard drive, remote server, and webcast capture stations).
• Must possess a high level of technical expertise and excellent customer service skills.
• Participates in making recommendations on room design and audiovisual equipment purchases.
• Provides and manages the planning and coordination for internal and external major events in designated areas of responsibility that include, but are not limited to, customer support, videoconferencing, meeting support, major events and productions, manages all aspects of off-site and on-site courses that meet accreditation requirements for medical staff as well as large auditorium events in support of very high-level corporate communications by CEO and other executive leadership.
• Utilizes knowledge and expertise to serve as a division and institutional resource for multi-media technologies.
• May be asked to represent the division, section, or work unit in a consultative and collaborative role on various project teams.
• May also be responsible for scheduling of resources, personnel, equipment, coordinating with vendors for major events. Provides training and mentorship to other event support team members as directed by manager.
• Works closely with the Event Support leadership in planning unit strategies, setting goals and objectives and drafting operational solutions for the Event Support team.
• Incumbents are expected to stay current in all existing and emerging presentation technologies (hardware, software, equipment, etc.) and will be required to complete job-related mandatory training and education requirements.
• May assist with other responsibilities as determined by manager and workload.

Skills & Qualifications

• High level technical and administrative skills are required for performing these services and any other business domains as determined by the needs of the institution.
• Must be self-driven, results-oriented, with a positive outlook, and a clear focus on high quality and customer service satisfaction.
• A natural forward thinker who critically assesses own performance.
• Demonstrated ability to be professional, credible, and comfortable in dealing with executives and dignitaries, as well as being reliable, tolerant, and determined. Incumbent must be highly organized, motivated, and able to effectively manage several tasks simultaneously.
• Demonstrated ability to be an empathic communicator and understand the customer's perspective.
• Demonstrated ability to work independently and problem solve complex issues. Demonstrated ability to proficiently use Mac & PC computer platforms, operating systems, and Microsoft Office products.
• Demonstrated proficiency with or ability to learn software and technologies for job tracking, trouble ticket reporting, audience response systems, video network control software, remote access.

Education & Experience

• High School diploma/GED and nine (9) years of professional employment experience in daily operations within a multi-media or audiovisual/videoconference facility.
• An Associate's degree with seven (7) years of professional employment in daily operations within a multi-media support facility; OR, a Bachelor's degree in Media and/or Business Communications or a related field and five (5) years of professional employment experience in daily operations within a multi-media support facility preferred

Customer Service Commitment:

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.