Retail Associate

Gift Shop AssociateCreate a welcoming, hospitable environment for every guest while delivering a premium retail experience that exceeds expectations.Key ResponsibilitiesProvide accurate, up-to-date product knowledge to gift shop customersTake customer orders and process transactionsOperate the retail POS systemHandle cash accuratelyResolve minor customer issues and escalate when necessaryDeliver premium hospitality and customer serviceRestock shelves and rotate merchandisePerform light daily cleaningOperate bottle engraving equipment when assignedAnswer gift shop phone calls and accurately relay messagesAssist with floor resets as neededPerform opening and closing proceduresMonitor supply levels and report needs to leadershipCommunicate inventory questions or needs to the inventory specialistMaintain presentation and organization of the gift shop throughout the dayAssist with inventory management and cycle countsAssist with shipping and receiving as neededPerform other duties as assignedMinimum RequirementsEducation: High School diploma or equivalentExperience: Minimum 2 years in hospitality or customer serviceAge: Must be at least 21 years oldSchedule: Availability to work 2–3 weekends per month, holidays, and evenings (when open)Physical Requirements: Ability to lift 25 lbs regularly, ability to lift up to 100 lbs with assistance, ability to move, bend, and reach as requiredHelpful Knowledge, Skills & AbilitiesFriendly, welcoming attitudeFlexible availabilityExperience with retail softwareMoney-handling experienceStrong problem-solving skills in a fast-paced environmentDemonstrates company values and leads by exampleStrong written and verbal communicationWorks well in a team environmentHigh accountability and attention to detailAbility to work with minimal supervisionPreferred Skills / QualificationsLightspeedCorelDRAWSTAR Training Certification