Sales Coordinator

Job Title: Sales Coordinator Location: Boston, MA Salary Range: $80,000.00 - $110,000.00 Benefits Overview Competitive Weekly Pay Comprehensive Healthcare Coverage – Medical, Dental, Vision, + More (Includes some 100% Company‑paid plans) Financial Resources – 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long‑Term Disability Time‑Off & Holidays – Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans Career Growth & Development – Company‑sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program Generous Referral Bonus of $2,500 per referral Role‑Specific Perks – Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances Role Description Reporting to the Director of Operations, the Sales Coordinator supports the Sales Engineers in promoting and selling HVAC/R Systems. The role serves as the lead point of contact for all incoming leads, ensures timely follow‑up, and provides operational and administrative support for proposals, pricing, and documentation. Responsibilities Manage Sales Leads – Serve as the head of all incoming sales leads and act with urgency for all customer requests. Support Pricing & Proposals – Assist with pricing efforts and support all needs of the sales department. Respond with Urgency – Act quickly and professionally on all customer requests to maintain excellent client service. Coordinate Documentation – Assist sales staff with document management, maintaining accuracy and compliance with company standards. Collaborate with Sales Team – Partner with Account Executives, Account Managers, and other team members to ensure seamless execution of sales activities; commit to a safe work environment. Assist Other Departments as Needed – Provide cross‑departmental support to the entire business. Key Metrics Proposals monitored and flagged before 2‑week deadlines Customer requests acknowledged Document management compliance Sales team satisfaction rating Compliance with safety policies and practices Qualifications Prior experience in sales support, customer service, or a related administrative role. Strong organizational and time management skills with the ability to manage deadlines. Commitment to excellent customer service by building trusting relationships and doing the right thing. Strong communication skills with a mindset for follow‑through. A collaborative mindset and willingness to proactively support the sales team. Attention to detail and accountability in following processes. Behavioral Profile Language Skills – Ability to read and comprehend written instructions, emails, and business correspondence; strong written communication skills for drafting emails, reports, and internal documents; effective presentation in one‑on‑one and small group settings. Mathematical Skills – Proficiency in basic arithmetic, including addition, subtraction, multiplication, and division; ability to work with percentages, ratios, and basic financial calculations; comfort with spreadsheets and data entry. Reasoning Ability – Strong problem‑solving skills with the ability to follow written, verbal, or visual instructions; prioritize multiple tasks, manage deadlines, and adapt to changing priorities; attention to detail and sound judgment. Physical Demands – Regularly required to sit, use hands for typing and office‑related tasks, and communicate clearly; may occasionally stand, walk, or lift office materials up to 25 pounds; vision requirements include close vision for computer work and the ability to adjust focus. #J-18808-Ljbffr Firstcall Mechanical Group