Overnight Student Safety & Operations Coordinator

Overnight Student Safety & Operations Coordinator Under the leadership of the Executive Director of Residence Life and Student Housing at the University of New Mexico, the Overnight Student Safety & Operations Coordinator supports students within Residence Life and Student Housing (RLSH). The role serves as the primary contact for residence hall safety, student support, and operational continuity during overnight hours, providing real‑time supervision of student staff, ensuring compliance with departmental protocols, and supporting incident response, facilities coordination, and administrative operations. This overnight position includes late‑night, weekend, and holiday shifts across main residential communities, with a consistent weekly shift at the Lobo Rainforest Building. The coordinator connects overnight operations with daytime staff through clear communication, consistent policy enforcement, and proactive identification of student safety trends. Position Responsibilities A. Incident Response & Real‑Time Support Serve as the primary overnight point of contact for the Student Safety team. Ensure staff follow established protocols during incidents and emergencies. Support the Professional Staff On‑Call during crisis response. Monitor and identify trends in overnight incidents, including repeat behaviors, locations, and timing. B. Incident Report Review & Quality Control Conduct first‑level review of overnight incident reports. Ensure reports are complete, policy‑aligned, and professionally written. Flag urgent or high‑priority incidents for follow‑up. Provide timely feedback to Student Safety staff and assist with After Action Reviews. C. Facilities & Operations Coordination Triage maintenance and safety concerns; contact emergency maintenance, custodial, or locksmith services as needed. Submit and verify work orders with accurate documentation. Monitor recurring facility and safety issues, including locks, lighting, and hazards. Ensure building walkthroughs are completed and safety systems remain secure and operational. D. Safety & Risk Mitigation Audits Conduct proactive safety inspections of residence halls and campus facilities. Identify unsecured access points, propped doors, and other high‑risk conditions. Track recurring concerns and recommend operational or policy improvements. Review potential camera coverage gaps and recurring policy violations. E. Student Safety Staff Supervision Supervise and lead the overnight Student Safety team. Provide real‑time coaching, guidance, and accountability during shifts and incidents. Reinforce expectations related to professionalism, customer service, and response procedures. Support staff development through ongoing mentorship and feedback. F. Scheduling & Staffing Coordination Develop and manage overnight and extended coverage schedules. Ensure appropriate staffing coverage across all assigned areas. Balance staffing needs, employee availability, and equitable shift assignments. Address last‑minute staffing changes and make real‑time coverage adjustments as needed. Additional Knowledge, Skills, and Abilities Ability to train, mentor, and supervise student staff. Knowledge of residence life policies, student conduct processes, and crisis response procedures. Strong decision‑making and problem‑solving skills in high‑pressure situations. Effective written and verbal communication skills, including incident documentation. Leadership, conflict resolution, and accountability management skills. Strong organizational, time management, and scheduling abilities. Attention to detail in report review, trend analysis, and operational oversight. Ability to remain calm, professional, and effective during emergencies. Ability to work independently with minimal supervision during overnight hours. Work Environment Expectations Non‑live‑in, hourly position. Frequent interaction with students, staff, and campus partners in a fast‑paced residential environment. Term of Appointment/Reappointment: This position is funded for a two‑year term beginning on the employee’s start date and extending through 2028. Continuation beyond the initial term is contingent upon departmental operational needs. Approved extensions beyond the two‑year period will transition to a one‑year appointment structure. Benefits This position is benefits eligible. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. Educational benefits are available through tuition remission and dependent education programs. The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. Background checks are required for all regular staff positions. The University of New Mexico requires a full pre‑employment background check, including criminal history, fingerprint screening, education verification, and prior employment verification. For more information about background checks, visit #J-18808-Ljbffr The University of New Mexico