Loan Servicing Specialist

Job Description

Job Description

The POWER of a CAREER!

At Northpointe Bank, we believe your career should empower you — to grow, contribute, and find purpose. We're hiring a Loan Servicing Specialist to support our First Lien Sweep HELOC portfolio by managing loan payments, payoffs, account closures, and mortgage discharge activities.

This role is ideal for a detail-oriented mortgage servicing professional who enjoys problem-solving, collaborating across departments, and delivering exceptional service while ensuring transactions are processed accurately, efficiently, and in compliance with regulatory requirements.

What You'll Do:

• Process loan payments, payoff requests, check disbursements, account closures, and mortgage discharge activities
• Review loan and closing documentation to accurately process payoff and satisfaction transactions
• Coordinate the closure of associated deposit accounts and related services following loan payoff
• Monitor payoff and disbursement workflows to ensure transactions are completed accurately and on time
• Review loan documentation for completeness, accuracy, and compliance with internal procedures
• Identify and communicate documentation errors or discrepancies for timely resolution
• Support audits, regulatory examinations, reporting requests, and data quality initiatives
• Serve as a resource to team members regarding payoff processing and related servicing activities
• Coordinate with vendors, the subservicer, and internal departments to resolve servicing issues
• Partner with Accounting, Deposit Operations, Customer Service, and Servicing Oversight to resolve payment and payoff discrepancies
• Assist with process improvements, system enhancements, and departmental initiatives

What You Bring:

• High school diploma or equivalent required
• 1–3 years of experience in loan servicing, loan boarding, loan payoffs, banking operations, customer service, or a related field preferred
• Experience with Fiserv Navigator or a comparable loan servicing system preferred
• Experience reviewing residential mortgage closing documents preferred
• Working knowledge of mortgage servicing, payoff processing, and residential loan documentation
• Strong analytical, organizational, and problem-solving skills
• Excellent written and verbal communication skills
• High attention to detail with the ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Word, Excel, Outlook, and loan servicing systems
• Ability to work independently and collaboratively while maintaining professionalism and confidentiality

Why Join Northpointe?

Join a collaborative servicing team where your work directly supports an exceptional borrower experience and operational excellence. You'll have opportunities to expand your mortgage servicing expertise while contributing to a culture that values teamwork, accuracy, and continuous improvement.

Our Hiring Philosophy

Northpointe Bank recognizes that the quality of our people is the foundation for our success. Attracting individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

It is the policy of Northpointe Bank and its subsidiaries to provide equal employment opportunities (EEO) to all persons regardless of age, race, sex, religion, national origin, handicap, marital status, or other attributes not pertinent to the job requirements. This policy reflects our practice of making all employment decisions, from recruitment to promotions, based on an individual's qualifications without discrimination on any basis.

Benefit Information:

• Medical
• Dental
• Vision
• Life, LTD, & AD&D
• Dependent Care Spending Plan (DCSA)
• Employer Stock Ownership Plan with 401(k) feature and company match
• Complimentary Banking Services
• Tuition Assistance

Ready to Apply?

If you're ready to build your career in mortgage servicing while making a meaningful impact for borrowers and business partners, we want to hear from you. At Northpointe Bank, this is more than a job — it's the POWER of a CAREER .

AA – EOE