Service Desk Tech I

Provides support, through multiple channels with a primary focus on telephone support, on installation, configuration and ongoing usability of desktop computers, peripheral equipment and software. Creates and maintains knowledge articles in accordance with departmental standards. Responsibilities and Essential Job Functions. Primary responsibility is assisting users over the telephone, through email, online chat and/or at desk side in a prompt, professional and courteous manner. Secondary responsibility is assisting users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction. Responsible for obtaining information to diagnose a problem, and simultaneously create, assign and document issues into the Hospital Service Desk tracking system. Demonstrates competence in prioriti...Service Desk, Tech, Microsoft, Hospital, Customer Service, Technology, Healthcare, Support