Warehouse Production & Fulfillment Specialist

Job Description

Job Description

Position Summary

The Warehouse Operations & Fulfillment Specialist supports the accurate and timely flow of client-owned assets, trade show displays, promotional products, and employee-store orders. The role is primarily responsible for warehouse pull/packs, processing returns, and staging displays before shipment. During periods of increased volume, this position also assists with order quality control, shipping, employee-store fulfillment, and promotional kit assembly.

Essential ResponsibilitiesWarehouse Pull/Packs and Returns

• Pull and verify client-owned assets, display components, graphics, hardware, cases, and accessories according to project instructions, inventory records, and packing lists.
• Pack displays and related materials securely and logically to reduce damage, improve installation efficiency, and support accurate return processing.
• Receive and process returned shipments by unloading, counting, inspecting, photographing, and identifying missing or damaged items; return usable items to their assigned inventory locations.
• Route damaged, incomplete, or questionable items for repair, replacement, or review.
• Maintain clear records and communicate discrepancies promptly so project teams can resolve issues before the next event or shipment.

Display Staging and Pre-Ship Verification

• Stage and, when required, assemble trade show displays before shipment using project notes, drawings, setup instructions, and available reference photos.
• Confirm that frames, graphics, lighting, electrical components, hardware, tools, accessories, cases, and installation materials are complete and compatible.
• Check the display for visible damage, fit, finish, stability, cleanliness, and overall presentation before approval for packing.
• Photograph and document the completed staging, then disassemble and repack the display in an organized manner that supports safe transit and efficient installation.

Order Quality Control

• Assist with final QC of display, graphic, promotional product, apparel, and fulfillment orders during busy periods.
• Compare completed orders with approved specifications, order details, artwork references, quantities, sizes, colors, branding, personalization, and requested packaging.
• Identify defects, shortages, incorrect items, or packaging concerns and escalate them before the order ships.
• Complete required checklists, photos, or documentation accurately and consistently.

Shipping Support

• Assist with packing, carton selection, pallet preparation, labeling, weighing, measuring, and final shipment verification.
• Prepare or confirm shipping labels, packing slips, tracking information, and other routine shipment documentation.
• Help coordinate carrier pickups, ensure outgoing orders are ready by required cutoff times, and provide tracking or shipment status information to the appropriate internal team.

Employee-Store and Promotional Kit Fulfillment

• Fulfill OrderMyGear employee-store orders by accurately picking, verifying, packing, labeling, and preparing orders for shipment, including confirmation of product, size, color, personalization, quantity, and destination.
• Assemble promotional kits according to client-specific instructions, including counting items, arranging contents, inserting printed materials, sealing packages, and applying labels.
• Maintain consistent presentation and accuracy across repetitive or high-volume kit projects.

Warehouse Organization, Teamwork, and Safety

• Maintain clean, organized, and clearly labeled warehouse, staging, packing, and fulfillment areas; communicate low-stock or supply concerns.
• Assist with cycle counts, location checks, replenishment, and other inventory-control activities.
• Coordinate priorities with Warehouse, Project Management, Production, Inventory, Shipping, and Client Account teams.
• Use tools, ladders, pallet jacks, carts, and other equipment safely and follow established safety procedures and required PPE practices.

Required Qualifications

• Strong attention to detail and the ability to identify missing, damaged, incorrect, or inconsistent items.
• Ability to read and follow pick tickets, packing lists, project notes, setup instructions, labels, and basic diagrams, with the judgment to ask questions when details are unclear.
• Ability to stay organized while managing multiple orders, projects, or deadlines.
• Basic computer skills and the ability to learn inventory, project, shipping, and order-fulfillment systems.
• Dependable attendance, clear communication, and a team-oriented approach.
• Ability to work independently after training while maintaining safe material-handling and accurate documentation practices.

Preferred Qualifications

• Previous experience in warehouse operations, order fulfillment, shipping, receiving, inventory control, kitting, or quality control.
• Experience with trade show displays, exhibits, graphics, branded merchandise, apparel, or light assembly.
• Experience using OrderMyGear or another e-commerce/order-fulfillment platform, common carrier shipping systems, or basic freight and parcel documentation.
• Forklift certification or willingness and ability to complete company-approved training.

Physical and Work Environment Requirements

• Regularly stand, walk, bend, reach, squat, kneel, climb, push, pull, and use hands for packing, assembly, and material handling.
• Regularly lift and carry items weighing up to 50 pounds; use team lifting or appropriate equipment for heavier or awkward items.
• Work in a warehouse and production environment that may include temperature variation, dust, noise, moving equipment, and active shipping areas while following required PPE, safety, and equipment procedures.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

What Success Looks Like

• Orders and project pull/packs are complete, accurate, organized, and ready on time.
• Display staging catches issues before shipment and produces clear documentation for the project team.
• Returns are processed promptly, discrepancies are reported, and inventory is returned to the correct locations.
• QC, fulfillment, and shipping work is accurate and well documented, deadlines are supported, and work areas remain orderly.

Equal Employment Opportunity

Zilla is an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to any status protected by applicable federal, state, or local law.

This job description summarizes the position's primary responsibilities and qualifications. It is not intended to list every duty, and responsibilities may be adjusted as business needs evolve. Nothing in this description alters the at-will nature of employment.