Accounts Receivable & Collections Specialist

Accounts Receivable & Collections Specialist New River Community College is a two‑year public institution of higher education operating under a state‑wide system of 23 community colleges. The college is located on a one‑hundred plus acre site at the intersection of U.S. Routes 11 and 100 in Dublin, Virginia with an instructional site in Christiansburg. The campus provides modern, well‑equipped facilities for the career technical education programs as well as for the college transfer programs. Approximately 4,000 students comprise the student body. Special Instructions to Applicants: In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service‑Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io. Duties The selected candidate will manage and maintain the College’s accounts receivable operations, ensuring accurate and timely processing of financial transactions. Responsibilities include processing accounts receivable transactions, generating invoices, monitoring outstanding balances, initiating collection activities, reconciling accounts, resolving billing discrepancies, and preparing the College’s quarterly accounts receivable report. The position will coordinate billing for dual enrollment students and partnering school districts and manage the student debt payment plan process, including establishing agreements, posting and reconciling payments, monitoring compliance, and following up on delinquent accounts. Additional duties include administering the state setoff debt collection program, maintaining required documentation, reconciling payments, and ensuring compliance with state guidelines. The role will serve as the primary liaison with the College’s contracted collection agency, manage collection activity, communicate with students and others regarding billing and payment matters, maintain accurate financial records, support audits, and perform other related duties as assigned. Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. KSA's / Required Qualifications Knowledge of general office practices and procedures. Knowledge and understanding of Microsoft Office computer applications. Strong attention to detail with the ability to manage multiple tasks and assignments, meet deadlines, and work effectively in a fast‑paced, team‑oriented environment. Excellent oral and written communication skills with a strong student‑focused approach and commitment to providing high quality customer service. Ability to work well with students, faculty, staff, and the public in a confidential, professional, and courteous manner. Demonstrated knowledge of the laws, regulations, policies, and best practices governing accounts receivable. Additional Considerations Education and experience in accounting, accounts receivable, or related financial operations. Experience with PeopleSoft Student Information System (SIS), PeopleSoft Administrative Information System (AIS), or similar enterprise systems used in higher education. Understanding of student financial services, college student demographics, and the financial challenges that may impact students’ ability to meet payment obligations. Operation of a State Vehicle No Supervises Employees No Required Travel No Required Documents Resume Cover Letter/Letter of Application Optional Documents Alternative Hiring Process Letter SF-50 (Documentation of involuntary separation from Federal Agency) EEO Statement The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non‑merit factors. ADA Statement The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested. E-Verify Statement VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes. #J-18808-Ljbffr