Quality Assurance - Specialist

Job Description

Job Description

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Summary of Position:

This position is responsible for managing customer quality, laboratory testing & measurement, and quality system processes to ensure product reliability and compliance. This position works closely with customers, suppliers, and cross-functional teams to maintain production stability, implement corrective actions plans, and sustain high-quality standards.

Corporate:

• Adheres to the HTGSS policies and procedures
• Learns, demonstrates and upholds HTGSS Core Values
• Complies with all HTGSS Certification standards; Management System (TS16949), Environmental ISO 14001-2015 and Health and Safety ISO 45001-2018 policies and procedures
• Treats all HTGSS team members with respect and professional courtesy
• Always strives to maintain a positive work environment
• Manages the department budget efficiently as per approved annual budget
• Performs additional assignments / duties as assigned 

EHS:

• Adhere to all safety policies and procedures
• Complies with all safety policies and 5S clean philosophy to maintain a safe, clean working environment
• Meets company safety goals 

Duties and Responsibilities:

• Lead and manage responses to customer quality issues, complaints, and inquiries
• Conduct root cause analysis and develop corrective action plans (including 8D reports)
• Support PPAP / PSW submissions for new or modified products
• Collaborate with customer liaison teams to address on-site quality concerns
• Lead and manage responses to customer quality issues, complaints, and inquiries.
• Plan and execute product performance and durability tests (general scope, subject to future expansion)
• Understand the customer requirements for testing and ability to interpret and report results
• Manage calibration and preventive maintenance of measurement and testing equipment
• Perform Gage R&R studies; analyze results and prepare reports
• Conduct regular Process Tester/Tool Validation to ensure reliability of production inspection systems
• Analyze test data and translate results into actionable quality improvements
• Maintain and improve the Quality Management System (QMS) in compliance with ISO 9001 / IATF 16949
• Conduct internal process audits and manage nonconformance actions
• Monitor and report supplier quality performance (KPI)
• Develop and standardize quality documentation and procedures

Reporting:

• Reports to: Quality Manager

 

Benefits:

• 401(k) 
• Healthy Insurance 
• Life Insurance
• Supplemental Insurance
• Dental Insurance
• Vision Insurance 
• Paid time off 

Competency Requirements:

1. Confidentiality : Adheres to the upmost confidentiality; particularly in regard to handling employment/personal information. Works with the team to ensure that all information from within the department is kept private. 
2. Multitasking : Must possess the ability to change from one task to another in quick manner based on company needs 
3. Communication: Works to ensure respectful, timely, accurate and appropriate communication across all levels of the organization.
4. Initiative : Identifies problems and takes action to address current or future problems. Proactively engages to solve issues verses simply thinking about future actions.
5. Engagement : Engages team members in developing goals, executing plans and delivering results (output). Motivates team members through clear and consistent communication. Models adaptability. Uses collaboration and influence skills to achieve successful outcomes.
6. Leads by Example: Sets a good example for peers to follow.
7. Integrity : Performs in such a way as to inspire a high degree of trust and acceptance amongst co-workers across all departments
8. Customer Service Orientation: Focuses efforts on discovering and meeting the customer’s needs. Develops trust in all relationships internally and externally.
9. Organizational and Self Discipline : Efficiently organizes and executes assignments. Demonstrates self-discipline and reliability.
10. Analytical Skills / Problem Solving : Understands situations, problems, or issues by breaking them down into smaller pieces, or tracing the implications of a situation in a step-by-step way. Systematically organizes the parts of problems. Makes systematic comparisons of data or aspects, prioritizing, planning, and developing countermeasures.
11. Flexibility / Adaptability: Adapts and works effectively in a variety of situations and with various individuals or groups. Seeks and appreciates opposing perspectives on issues. Adapts approach as the requirements of the situation change. Changes or easily accepts change in organization or job requirements.
12. Works Safely: Strives for an accident-free workplace. Keeps safety at the “heart” of everything done. Treats safety as a personal responsibility and sees oneself as being responsible for the safety of others.
13. Teamwork : Contributes meaningfully to work group efforts by offering new ideas for improvement. Demonstrates a cooperative manner in dealing with supervisors and other team members. Does his/her part toward group effort
14. Mutual Respect and Support : Works cooperatively with others. Welcomes and takes advantage of opposing ideas and opinions are always respectful to others.

 

TECHNICAL COMPETENCY*

Displays knowledge & skills necessary to perform assigned duties; understands Processes, procedures, standards, methods and technologies related to assignments; demonstrates functional/technical literacy; participates in measuring outcomes of work; keeps current on new developments in field of expertise: effectively uses available technology (automation, software, etc.)

*Applies companywide but are specifically defined per position essential functions.

Physical Demands and Work Environment:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Task

Demand

Remark

Physical Task

Demand

Remark

Stand / Walk

Frequent (34 - 66%)

Forceful Grip

Frequent (34 – 66%)