Medical Support Assistant (Advanced)

Medical Support Assistant

The Surgery Service Advanced Medical Support Assistant generally performs a variety of support duties working collaboratively in an interdisciplinary coordinated care delivery model in this specialty care setting. The incumbent collaborates with and facilitates the work of physicians, nurses, and other members of the medical facility who provide patient care. The Advanced MSA coordinates and provides diverse and varying degrees of support to unit staff and manages the processing of consults and action required reports and return to clinic orders to ensure the patients are seen in a timely manner and that the workload is entered correctly.

The duties include, but are not limited to:

• Maintains effective and efficient communication with the patient, interdisciplinary teams, VA medical centers, and other agencies (e.g., assist with communications with non-VA medical facilities; facilitate/process secure messaging with the patient and team; develop and manage a tracking system for follow up care such as consults, test, etc.)
• Functions as an independent clinic clerk and receptionist.
• Interacts in a collegial relationship with and provides support and assistive patient services to physicians, nurses, and other healthcare personnel in the Surgery Services outpatient clinics.
• Receives, schedules, and routes patients seeking care.
• Receives and makes telephone calls for clinical staff and acts as a receptionist to patients, other professionals and clinical staff, and the public.
• Composes correspondence pertaining to clerical and administrative functions of the clerical service.
• Maintains electronic records and files on all matters pertaining to the overall function of their specialty area.

Work Schedule: 8:00am-4:30pm, Monday-Friday

Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 000000

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure: Not Required