Estimating & Customer Solutions Specialist
$23.5 - $26.5 per hourJanco Industries
Job Description
Job Description
Estimating & Customer Solutions Specialist
Janco Industries, Inc. – Sully, Iowa
$23.50-$26.50/hour based on experience
Additional consideration may be given to highly experienced candidates.
Full-Time | Monday-Friday
Are you good with people, comfortable with numbers, and someone who enjoys figuring things out?
You may be exactly who we're looking for.
Janco Industries is looking for an Estimating & Customer Solutions Specialist to join our team in Sully, Iowa.
This isn't a traditional customer service position - and it isn't a desk-bound estimating position either. It's a hands-on, customer-facing role that connects our customers with Sales, Purchasing, Scheduling, Production and Shipping while learning the manufacturing side of our business.
You'll help customers get answers, keep orders and shipments moving, and develop the skills to build accurate manufacturing estimates and quotes.
What You'll Do
- Serve as a primary contact for customers by phone and email
- Enter customer orders and provide order-status and product information
- Work with our production team to get customers the answers they need
- Coordinate outgoing shipments, freight and LTL logistics
- Review RFQs, customer drawings and specifications
- Build manufacturing estimates and quotes
- Work with Sales, Purchasing and Production to gather information for accurate pricing
- Follow up on quotes and help turn opportunities into orders
- Maintain accurate order, quote and customer information in our ERP system
- Build strong relationships with customers while learning Janco and Handy products and manufacturing capabilities
What We're Looking For
We're looking for someone who:
- Communicates well and genuinely enjoys helping customers
- Is comfortable working with numbers
- Pays attention to details
- Can organize and prioritize several things at once
- Likes solving problems and finding answers
- Is comfortable learning technical products and manufacturing processes
- Works well with people across different departments
- Wants an opportunity to learn, grow and take on more responsibility
Experience That Would Be Helpful
Manufacturing or estimating experience is a plus - but don't let a lack of estimating experience stop you from applying.
We're willing to train the right person.
This could be an excellent next step for someone with experience in customer service, inside sales, order entry, purchasing, logistics, scheduling, manufacturing support or another customer-facing role who is ready to grow into something more.
Experience reading engineering drawings, working with ERP systems, coordinating freight or working in metal fabrication is helpful, but not required for the right candidate.
Why This Role Is Different
You'll get exposure to much more than one piece of the business. You'll work directly with customers while learning how products are quoted, ordered, manufactured and shipped.
For someone who is curious, organized and enjoys both people and problem-solving, this position offers an opportunity to develop valuable manufacturing and estimating experience while becoming an important connection between our customers and our team.
About Janco
At Janco Industries, our purpose is:
To glorify God and serve the world with simplified solutions.
Our core values are Customer-Driven, Teamwork, Respect, Family, Be Our Best and Empower.
Interested? We'd like to meet you.
Apply today to join the Janco Industries team in Sully, Iowa.
Janco Industries is an Equal Opportunity Employer.
Manufacturing or estimating experience is a plus - but don't let a lack of estimating experience stop you from applying.
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