Store Manager

Job Description

Job Description

Dolcezza Gelato & Coffee is seeking a passionate, responsible, and hardworking Store Manager for our location at City Center, Washington DC.

Our Store Managers set the pace for our shops. They maintain store standards and operations. They are team-builders and mentors. They are problem-solvers and free-thinkers. Most importantly, they represent the care and passion we put into our gelato and coffee. If growth and the exemplification of greatness excite you, we'd love to hear from you!

Qualifications:

• Excellent hospitality and customer service skills.
• Proficiency in training and mentorship.
• A lead-by-example approach.
• Attention to detail.
• Adherence to high quality and consistent standards.
• Ability to multi-task with ease.
• Impeccable cash handling skills.
• Proficiency with financials.
• Management of labor utilization and inventory.
• Great communication skills.
• Open to criticism and constantly striving to improve.
• Retail/food management experience is highly desired.

Duties include but are not limited to:

• Team-building, mentorship, and management of employees.
• Lead and direct the activities of the cafe.
• Create an exceptional gelato and coffee experience.
• Schedule labor.
• Maintain standards of operations, customer service, and cleanliness.
• Support brand and marketing initiatives within the shop.
• Attend regular meetings with the Regional Manager and training staff.
• Conduct regular performance reviews with staff.
• Be a Brand Ambassador.

Benefits:

• Up to $70k/ year salary depending on experience and qualifications.
• Health insurance.
• $20 worth of gelato, coffee, and food per day.
• 2 weeks of Paid Time Off your first year accrued.
• $1500 yearly bonus on your official Dolcezza Management anniversary.
• up to $1500 yearly bonus for meeting metric-based performance goals.
• $50 a month stipend for wellness.
• 4 gift boxes of gelato from our e-commerce program.
• Exciting work environment.
• Great growth potential.

Please send your resume and a cover letter for consideration!

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender, age, national origin, or disability.

About Dolcezza Gelato:

Dolcezza is a wild dream and the love story of Violeta and Robb. An Argentine girl met an American boy in the Amazon Jungle. Their 3 month odyssey across Brazil finalized in a Buenos Aires gelateria. That night the idea was born to bring Argentine gelato to America. In 2004, Violeta and Robb founded Dolcezza in Washington, DC. Today, Dolcezza serves Argentine Gelato in 6 shops, 100 restaurants and 2000 grocery stores throughout the country. Our gelato is regarded by many, including Saveur, Bon Appetit, Wall Street Journal and The New York Times, to be among the very best in the country.