Critical Parts Coordinator I

About the Role

Provides direct support to internal Field Service Customers in all things related to Service Parts. Focus is to quickly react and resolve all expedites, escalated or otherwise, through open and direct communication with other departments, teams, suppliers, vendors to ensure on time delivery of products regardless of the time of day. This includes reviewing requests, determining availability, talking to vendors, and availability of items or services, and reviewing alternatives to requests to fulfill objectives. The work is to be performed independently under general supervision, with an emphasis on always providing outstanding customer service.

Your Impact

- Maintains a good level of customer satisfaction when supporting Field Service, other departments, vendors, suppliers, and end customers using all system platforms available. -Researches and locates critical parts for customers in a critical downtime situation that cannot be located through the normal ordering process. - Provides rapid response order expediting, at a 24x7 level, with finding the best alternate sourcing option considering all expediting cost, customer down time penalties and balanced needs. - Performs a variety of coordinating, routing, and material handling duties for critical parts that cannot be located through normal channels to meet production schedules during customer critical downtime situations. - Follows up on orders to ensure delivery is occurring according to schedule, updating Field Service at each step of the delivery. For delays, updates system to document new ETA. Escalates to Product Support as needed. - Monitors, reviews and responds to emails, and emails in the group mailbox, from Field Service, Vendors, Suppliers, and other departments as quickly as possible. - Performs additional auxiliary tasks such as transfer, post receipts, create Tech PI, updating Min Max, etc. - Communicates and coordinates with all vendors/suppliers, and alternate channels such as live pulls and parts replacements. - Completes all other tasks, projects and functions assigned by Manager.

About You: The Skills & Expertise You Bring

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. - Travel as requested to support business goals and objectives (valid driver's license and acceptable driving record necessary). We are providing the anticipated hourly rate for this role: $17.57 to 26.31 hourly.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at

Workstyle Description

Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.