Senior Property Manager

The Senior Property Manager is responsible for the overall management, operations, and financial performance of a premier commercial real estate portfolio. This individual oversees all aspects of property operations, budgeting, tenant relations, capital planning, lease administration, and building services while ensuring exceptional service delivery to tenants and ownership.

The Senior Property Manager provides strategic leadership to property management and engineering teams, establishes operational standards, oversees portfolio-wide initiatives, and partners with ownership and Asset Management to maximize asset value, tenant satisfaction, and operational efficiency.

Key Responsibilities

• Oversee daily property operations, maintenance, building services, and overall asset condition while ensuring compliance with lease obligations and service-level requirements.
• Serve as the primary point of contact for ownership and high-profile tenants, fostering strong relationships and proactively addressing tenant needs and retention.
• Develop and manage annual operating budgets, five-year capital plans, monthly financial reporting, and operating expense reconciliations.
• Oversee capital improvement projects, building upgrades, tenant improvements, sustainability initiatives, and major repair programs.
• Manage vendor relationships, service contracts, RFPs, and third-party contractors to ensure quality, cost-effectiveness, and contractual compliance.
• Oversee lease administration, including lease abstracts, landlord obligations, vacant space readiness, and coordination with leasing teams and brokers.
• Provide leadership and oversight to property management and engineering personnel, including hiring, training, performance management, coaching, and professional development.
• Establish and implement operational procedures, reporting standards, and best practices to promote consistency and efficiency across the portfolio.
• Lead tenant relations initiatives, property inspections, and campus-wide programs involving security, life safety, emergency preparedness, parking, and sustainability.
• Partner with Asset Management and ownership to evaluate property performance, identify operational improvements, and implement strategies to enhance asset value.
• Monitor accounts receivable, approve invoices and expenses, and resolve tenant billing and payment issues.
• Ensure compliance with applicable laws, regulations, insurance requirements, safety standards, and risk management procedures.

Qualifications

• 8+ years of commercial property management experience, including experience managing Class A office assets.
• Previous experience supervising property management and engineering personnel.
• Strong understanding of commercial real estate operations, budgeting, financial reporting, lease administration, and capital planning.
• Proven ability to lead, develop, and motivate teams while fostering a strong customer service culture.
• Excellent communication, organizational, problem-solving, and relationship-building skills.
• Ability to manage multiple priorities, exercise sound judgment, and independently resolve complex operational matters.
• Advanced proficiency in Microsoft Office; experience with Yardi, MRI, Kardin, or similar property management and accounting software preferred.
• Bachelor's degree in Real Estate, Business, Construction Management, or a related field preferred.
• RPA, CPM, or other relevant real estate designation preferred.