Customer Manager Associate

Associate Customer Manager (Telesales)

The Associate Customer Manager is responsible for driving sales growth and managing customer relationships remotely within an assigned territory, primarily supporting retailers for a single client. This position reports to the Virtual Sales Customer Manager and serves as the primary virtual sales contact for the retailers. Through phone, video conferencing, email, and other digital communication methods, the Associate Customer Manager builds strong customer relationships, executes sales strategies, and achieves short and long-term performance objectives. This role focuses on sales development, promotional execution, new item placement, distribution perform similar selling responsibilities as others in the job family while supporting small and midsized retailers purchasing through AWG and UNFI.

Responsibilities:

• Manage and grow assigned AWG accounts through outbound sales calls, video meetings, and email communication.
• Sell promotional programs, display opportunities, and distribution initiatives to independent retailers supplied by AWG and UNFI.
• Drive incremental sales through temporary price reductions (TPRs), display programs, and distributor-sponsored promotions.
• Develop and maintain strong relationships with retailer buyers, store managers, and decision-makers through consistent virtual communication.
• Secure new item authorizations, distribution gains, and expanded product placement opportunities.
• Identify distribution voids, sales gaps, and growth opportunities through sales analysis and customer conversations.
• Review distributor reports and sales data to prioritize opportunities and develop account-specific growth strategies.
• Communicate customer feedback, competitive activity, and market trends to management and client partners.
• Maintain accurate records of customer interactions, sales activities, and business results using company-provided technology and systems.
• Collaborate with retailer contacts, internal teams, and client partners to execute sales objectives and support business growth.
• Establish performance goals and review progress regularly with the Virtual Customer Manager.

Qualifications:

• Bachelor's degree or equivalent work experience.
• Sales, account management, customer service, or telesales experience required.
• Experience working with AWG, natural products, distributor sales, or retail account management preferred.
• Strong phone-based selling, relationship-building, and virtual communication skills.
• Proficiency in Microsoft Outlook and Excel.
• Ability to analyze sales data and identify opportunities for business growth.
• Self-motivated with strong organizational and time-management skills.
• Dedicated home office workspace with reliable internet access.

Join us and be part of a team that values strategic thinking, proactive communication, and a commitment to achieving sales excellence. Acosta is a part of Acosta Group – a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world. But it's not just about what we do – it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact View email address on click.appcast.io. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) By applying, you agree to our Privacy Policy and Terms and Conditions of Use.