Outcomes Manager - Full Time - East

Melba Support Services is excited to invite passionate individuals to apply for the Outcomes Manager role on a Full-Time basis in Lilydale.

Join our dedicated, skilled team and play a vital role in helping the people we support live fulfilling and joyful lives. At Melba, we pride ourselves on fostering a culture rooted in human rights, with a strong commitment to ensuring the safety and dignity of people with disabilities. By becoming part of our team, you'll be contributing to an organisation that genuinely cares about the people we serve, our community, and our staff.

About Melba

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value. Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first!

Melba won the 2023 National Disability Award for Excellence in Service Quality.

Working at Melba Support Services (Melba)

• We support people with disability to live the life they want.
• We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.
• Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.
• Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships.

What is the Melba Way?

Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for people to live a fabulous life. The Melba Way' is how we go about doing this.  

Each person is individual and unique.  

The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day.

We do this one person at a time.

What you'll be doing (Key Accountabilities)

• Oversee the delivery of high-quality NDIS-funded services for 42 participants across 7 homes, ensuring compliance with Melba’s policies, procedures, and relevant legislation.
• Lead and supervise 7 Outcomes Leads and their teams, including performance management, monthly supervision, and annual appraisals.
• Manage Community Living budgets, develop and review NDIS SIL quotes, and ensure staff rosters align with approved funding.
• Drive person-centred planning and support documentation to meet participant NDIS goals, including attendance at plan reviews.
• Foster strong, transparent relationships with families, external professionals, stakeholders, and government bodies.
• Implement and monitor quality systems, ensuring accreditation compliance and timely responses to Community Visitor reports.
• Manage operational needs such as service vacancies, property maintenance, HR and industrial matters, and contribute to a collaborative team culture.

Your Background (Skills & Attributes)

• Ability to effectively coordinate teams of staff to provide innovative and progressive service delivery models.

• Experience in supporting people with a disability and their families.

• Ability to advocate on behalf of people with intellectual disabilities.

• Experience in working effectively with people who have complex communication needs.

• Strong interpersonal skills and ability to form effective working relationships with colleagues, management and external bodies.

• Leadership experience

• Strong knowledge of the NDIS, including its principles, processes, and impact on participants

Requirements

• An understanding of both physical and intellectual disabilities and other complex presentations.

• An understanding of Positive Behaviour Support (PBS), Person Centred Active Support (PCAS) and person-centred practice.

• A track record of effectively leading teams of staff to perform their roles to a high standard.

• Demonstrated understanding of, and a commitment to, the values and goals of the organisation.

• Excellent service delivery skills.

• Demonstrated commitment to service excellence, human rights and zero tolerance.

• Excellent interpersonal and collaborative management skills.

• High level written and verbal communication/presentation skills.

• High level organisational and time management skills including a proven ability to prioritise, meet deadlines and work autonomously.

• Work in a team that collectively aspire to have our workforce reflect the diversity of the community.

• Excellent problem-solving ability.

• Ability to be self-directed and self-motivated.

• NDIS Working Screening Check Clearance

• Current First Aid and CPR certificate.

• Current Australian driver’s licence.

• Current Working with Children’s Check

• Relevant qualification in disability or related services (advanced diploma in community services and or equivalent).

Benefits

nclusion at Melba

Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer . Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.